RMA Coordinator

Busch•Yreka, CA

6d•Hybrid

About The Position

The RMA Coordinator plays a key role in ensuring efficient processing and management of returned materials (RMAs), customer service requests, and internal service operations. This role is responsible for end-to-end handling of customer returns, coordinating logistics, maintaining system records, and supporting internal teams with order fulfillment and service documentation. The ideal candidate will be detail-oriented, highly organized, and capable of multitasking in a fast-paced technical service environment.

Requirements

Any combination of education, training, and experience equivalent to graduation from High School, or that would provide required knowledge, skill, and ability to successfully perform the assigned job duties.
Basic math skills.
1 year of customer service experience.
Experience with Microsoft Office Suite.

Nice To Haves

Exercise of judgment, discretion, and tact are required.
Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.
Participation in and contribution to teamwork within the organization is required.
Employees must follow all quality and safety procedures of the company and must abide by the corporate Code of Conduct in all situations.
Accountability – Takes personal responsibility for the quality and timeliness of work.
Communication, Oral and Written – Effectively conveys information and ideas to others.
Customer Focus – Builds and maintains satisfaction with internal and external stakeholders.
Detail Oriented – Pays attention to the minute details of tasks and projects.
Problem Solving – Resolves difficult challenges effectively and promptly.
Time Management – Manages time effectively to prioritize tasks and meet deadlines.
Adaptability – Adjusts to changing business needs and workplace conditions.