MOW Coordinator

Active Generations•Sioux Falls, SD

2d•$0 - $22•Hybrid

About The Position

For more than 50 years, Active Generations has been a trusted leader in supporting adults through wellness programs, essential services, and meaningful community connections. With a growing team across multiple locations, we continue to evolve and expand our impact while staying grounded in our mission. Our work centers on creating environments where people can thrive—physically, socially, and emotionally. Through wellness and nutrition programs, caregiving services, and opportunities for connection, our team works together to promote active lifestyles and overall well-being. We’re guided by teamwork, compassion, and adaptability, and we’re looking for individuals who want their work to have genuine purpose and lasting impact.

Requirements

High school diploma or GED required.
Valid Driver’s License
Demonstrated strong organizational, communication, and problem-solving skills with the ability to coordinate multiple moving parts in a fast-paced service environment.
Ability to effectively recruit, train, and support volunteers while coordinating logistics related to meal delivery routes and participant services.
Detail-oriented and comfortable working with technology and data systems to maintain accurate records, complete reporting requirements, and support evolving digital tools used within the Meals on Wheels program.
Ability to build trusting relationships with older adults, families, volunteers, and community partners while demonstrating empathy, professionalism, and a strong commitment to confidentiality and service.
Adaptable, able to prioritize competing responsibilities, and capable of exercising sound judgment while supporting the mission and services of Active Generations.

Nice To Haves

Bachelor’s degree in social work, human services, public health, business, or a related field preferred.

Responsibilities

Coordinate the daily operations of the Meals on Wheels program, including participant intake, route assignments, delivery logistics, and ensuring timely and efficient meal delivery to homebound participants.
Conduct eligibility assessments and initiate participant intake documentation within required timelines while maintaining accurate and confidential participant records.
Maintain and update participant information, delivery routes, and meal counts to ensure accurate service tracking and efficient coordination of volunteers and drivers.
Prepare and manage daily meal delivery logistics, including coordinating with kitchen staff on meal counts, assisting with meal packing when necessary, and ensuring delivery materials are ready for volunteers and drivers.
Recruit, onboard, train, and supervise volunteers and drivers supporting meal delivery operations while ensuring consistent coverage for delivery routes.
Build and maintain positive relationships with volunteers, participants, families, and community partners while addressing questions, resolving concerns, and supporting a collaborative service environment.
Track meal delivery data and maintain accurate records within required organizational and state reporting systems, ensuring reports and documentation are completed accurately and on time.
Support the evolution of program processes by helping integrate technology and digital tools, including participation in the development and implementation of Meals on Wheels–specific software systems.
Monitor meal delivery operations to ensure compliance with health, safety, sanitation, and program requirements while identifying opportunities for operational improvement.
Support organizational initiatives by assisting with outreach, community partnerships, program promotion, fundraising events, and other duties as assigned by leadership.