Moves Coordinator, On-site (Redmond, WA)

Turner & Townsend•Redmond, WA

5d•Onsite

About The Position

The Moves Coordinator is a key member of the Move Delivery Team for the CBRE Microsoft Account and serves as a collaborative point of contact for Microsoft employees across the Puget Sound campus. The role coordinates moves and provides customer service, managing small-scale move projects ranging from individual moves to group moves of up to 500 employees, as well as resets and unassigned seating. The coordinator works with vendors, employees, administrators, move partners, and other teams to manage logistics, schedules, communications, reporting, and project closeout while meeting team objectives. The position also supports move-related presentations, facility walkthroughs, floor plans, labels, nameplates, furniture orders, work orders, and post-move help centers. It covers the MS-Move email inbox, troubleshoots employee needs, and contributes to continuous-improvement initiatives. The coordinator may provide project coverage for the Move Delivery Lead, excluding people-management responsibilities, and perform other assigned move-project and ad hoc tasks. The role resolves straightforward problems using defined procedures with limited discretion and close supervision.

Requirements

High school diploma or General Education Degree (GED).
Ability to apply critical-thinking and analytical skills to solve problems and make informed decisions.
Strong functional and technical knowledge relevant to the role.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to quickly grasp new technical concepts, skills, and knowledge related to the industry, company, products, or internet technology.
Effective time management, prioritization, and task-completion skills.
Demonstrates professionalism under pressure and handles stress effectively.
Customer-focused, with the ability to use feedback to improve service and build trusting relationships.
Attentive and active listening skills, including the ability to accurately restate others’ opinions.
Perseverance and drive to complete tasks despite resistance or setbacks.
Planning skills, including scoping project duration and difficulty, setting objectives, breaking work into steps, developing schedules, anticipating problems, measuring performance, and evaluating results.

Nice To Haves

Associate degree (AA/AS) and/or bachelor’s degree.
At least one year of related experience is desired.

Responsibilities

Manage the scope, schedule, and compliance of small-scale move projects, including individual moves, group moves of up to 500 employees, resets, and unassigned seating.
Coordinate logistics for group moves and special projects.
Engage vendors to schedule, coordinate, and manage move-related activities.
Collect, monitor, and report key performance indicators and billing accuracy, and ensure project closeout for move metric advancement.
Create move projects in designated tools, including spreadsheets and presentations, and enter project information into project management technology tools.
Develop and distribute communications to employees, team administrators, and move partners; schedule meetings and manage project communication plans.
Assist with contract administration, including attending tender openings and issuing correspondence.
Present the move process and associated steps to team administrators.
Create, format, verify, and scrub data for reports.
Conduct facility walkthroughs to assess facilities and furniture needs and identify data discrepancies.
Create floor plans, labels, and nameplates; order furniture; generate reset work orders; and operate post-move help centers.
Provide coverage for the MS-Move email inbox, respond to inquiries, and troubleshoot employee needs.
Deliver customer service during pre-move and post-move phases.
Drive and implement initiatives to improve operational efficiency, quality, and productivity.
Provide project coverage for the Move Delivery Lead, excluding people-management responsibilities.
Perform other assigned move-project assignments and ad hoc tasks.