Moves Coordinator, On-site (Redmond, WA)

Turner & Townsend•Redmond, WA

6d•Onsite

About The Position

The Moves Coordinator is a critical member of the Move Delivery Team for the CBRE Microsoft Account, serving as a collaborative point of contact for Microsoft employees and facilitating move coordination and customer service across the Puget Sound campus. The role manages small-scale move projects and coordinates logistics for individual moves and group moves of up to 500 employees, ensuring compliance with team objectives. The coordinator works with vendors, project teams, employees, administrators, and move partners. Responsibilities include project creation and management, communications, presentations, reporting, facility walkthroughs, post-move support, email inbox coverage, customer service, and continuous improvement initiatives. The role also provides project coverage for the Move Delivery Lead, excluding people-management responsibilities, and resolves straightforward problems using defined procedures under close supervision. This is an on-site position in Redmond, Washington. The posted pay is $30.51 per hour, non-exempt. Employees may be eligible for bonuses and a comprehensive benefits package; final compensation depends on experience, skills, qualifications, and internal equity.

Requirements

High school diploma or GED required.
Minimum of one year of related experience desired.
Demonstrated professionalism and composure under pressure and the ability to handle stress effectively.
Customer-focused approach, including meeting internal and external customer expectations, using feedback to improve service, and building trusting relationships.
Attentive and active listening skills, including the ability to accurately restate others’ opinions.
Perseverance and drive to complete tasks despite resistance or setbacks.
Planning skills, including scoping project duration and difficulty, setting objectives, breaking work into steps, developing schedules, anticipating problems, measuring performance, and evaluating results.
Ability to apply critical thinking and analytical skills to solve problems and make informed decisions.
Strong functional and technical skills relevant to the role, including proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to quickly learn technical concepts and skills related to the industry, company, products, or internet technology.
Effective time management, prioritization, and task completion skills.

Nice To Haves

Associate degree (AA/AS) and/or bachelor’s degree.

Responsibilities

Manage the scope, schedule, and compliance of small-scale move projects, including individual moves, resets, and unassigned seating, and coordinate logistics for group moves and special projects.
Engage vendors to schedule, coordinate, and manage move-related activities; monitor and report key performance indicators and billing accuracy, and support move project closeout and metric advancement.
Create move projects in designated tools, prepare spreadsheets and presentations, and enter project information into project management technology tools.
Develop and distribute communications to employees, team administrators, move partners, teams, and clients; schedule meetings and manage project communication plans.
Assist with contract administration, including attending tender openings and issuing correspondence.
Present the move process and associated steps to team administrators.
Create, format, verify, and scrub data for reports.
Conduct building walkthroughs to assess facilities and furniture needs and identify data discrepancies.
Create floor plans, labels, and nameplates; order furniture; generate work orders for resets; and operate post-move help centers.
Provide coverage for the MS-Move email inbox by responding to inquiries and troubleshooting employee needs.
Deliver customer service during pre- and post-move phases and resolve straightforward problems using defined procedures and processes under close supervision.
Drive and implement continuous improvement strategies to enhance operational efficiency, quality, and productivity.
Provide project coverage for the Move Delivery Lead, excluding people-management responsibilities.
Perform other assigned move project work and ad hoc tasks that support continuous improvement.