Move In Coordinator

Dial Silvercrest Corp•Englewood, CO

About The Position

The Move In Coordinator ensures a smooth, welcoming, and organized transition for new residents. This role is the primary point of contact for incoming residents and their families, coordinating the move-in process and collaborating across departments to deliver an exceptional experience. The coordinator also supports occupancy goals by assisting with tours, community events, prospect inquiries, and the community’s sales and marketing plan.

Requirements

High school diploma or GED.
At least 2 years of experience in senior living, hospitality, or customer service.
Experience overseeing move-in processes.
Ability to promote teamwork in providing services to residents.
Excellent interpersonal, communication, and customer service abilities.
Strong organizational and project management skills.
Ability to multitask and prioritize projects in a fast-paced environment.
Compassionate, patient, and service-oriented approach to working with seniors and families.
Proficient computer skills, including use of CRM systems.
Ability to work extended and weekend hours on occasion when necessary to support community management.

Nice To Haves

Associate’s or Bachelor’s degree.
Prior experience with sales.
Enjoyment in working with older adults.

Responsibilities

Serve as the main point of contact for new residents and families through the move-in and transition period.
Maintain communication with leads who have decided to move in or become depositors.
Coordinate move-in logistics and apartment readiness with key departments.
Ensure required documentation, agreements, and assessments are completed by established deadlines.
Prepare welcome materials and organize personalized move-in experiences.
Work with the Director of Nursing to ensure admission orders are completed.
Work with moving companies and families to assist with the move-in process.
Ensure nameplates, parking spots, and locker storage are in place and communicated before move-in.
Track and distribute resident keys, garage door openers, and emergency pendants.
Orient new residents and families to the community and follow up regularly for a specified period to check satisfaction and address concerns.
Escort or assign an escort for new residents to meals during their first few days after move-in.
Support occupancy goals by assisting with tours, community events, prospect inquiries and communication, and execution of the community’s sales and marketing plan.
Assist with maintaining the company’s lead database by updating prospect and referral contact information accurately and promptly.
Assist with editing and maintaining the resident handbook.
Develop and/or maintain the community’s welcome committee for new residents.
Perform other duties as assigned.