Mountain Sports Shop Attendant - Giants Ridge

Guest Services•Biwabik, MN

19h•$15•Onsite

About The Position

Mountain Sports Shop Attendants play an essential role in creating a welcoming and enjoyable experience for guests year-round. This position assists with clothing and accessories purchases, provides excellent customer service and ensures that guests have everything they need for their activities. This position focuses on supporting various resort operations, with specific duties during the summer season.

Requirements

Partial High School education; High School Diploma/G.E.D. preferred.
Ability to interact with guests in a friendly, helpful, and professional manner.
Ability to address customer concerns and resolve issues in a timely and effective manner.
Ability to maintain accuracy in cash handling, including balancing cash drawers and performing sales reconciliations.
Ability to work effectively as part of a team to achieve store goals and deliver exceptional service.
Ability to handle multiple responsibilities simultaneously without compromising customer service or quality.
Safety and security awareness – knowledge of store policies, procedures and safety protocols to ensure a safe environment for both guests and staff.
Customer service experience preferred, but a friendly attitude is a must!
Strong cash handling skills and attention to detail.
Ability to work in a guest-facing retail role within a resort setting.
Team player who can multitask in a dynamic environment.
Comfortable working indoors, with occasional outdoor tasks as needed.
Flexible availability, including evenings, weekends and holidays.

Nice To Haves

Climbing wall equipment after completion of training (summer season only)

Responsibilities

Greets guests with a friendly smile as they enter the shop, creating a welcoming atmosphere.
Provides advice on clothing and accessories, helping guests select the best options for their needs and ensuring they’re properly equipped for their trip to Giants Ridge.
Processes transactions accurately, including calculating sales prices, receiving payments and issues receipts or refunds as needed.
Completes cash drawer and sales reconciliation at the end of each shift.
Maintains a clean and organized point-of-sale area, providing a welcoming environment for guests.
Stocks and maintains merchandise on the sales floor, keeping clothing and accessories neatly displayed and easily accessible.
Assists with periodic inventory counts and ensures stock levels are up-to-date.
Sells tickets for summer mountain sports activities, ensuring guests have the right access to their desired attractions.
Assists with climbing wall operations during the summer, ensures the proper use of equipment and offers guidance to guests.
Provides instructions on the proper use of Giants Ridge facilities and equipment, ensuring guests’ safety and enjoyment.
Supports special events and activities ensuring they run smoothly and delivering a positive guest experience.
Stays alert to safety concerns and reports any issues to a manager in order to maintain a safe environment for guests and staff.
Performs other duties as assigned.