Racquet Sports Pro Shop Attendant

Fiddlers Creek Management Co•Naples, FL

11h•Onsite

About The Position

Fiddler’s Creek is seeking a polished, hospitality-driven, and highly organized Racquet Sports Pro Shop Attendant to support the daily operations of our Tennis/Pickleball and Bocce program. This full-time, year-round position plays an important role in delivering an exceptional member experience through front-line service, court reservation management, retail support, event promotion, and pro shop organization. The ideal candidate is professional, welcoming, detail-oriented, and comfortable working in a private club environment where member service and presentation are a top priority.

Requirements

Prior experience in hospitality, retail, front desk operations, private club service, or racquet sports preferred
Strong interpersonal and communication skills with a friendly, polished, and service-oriented demeanor
Strong organizational skills and attention to detail
Ability to multitask and remain composed in a fast-paced environment
Ability to take initiative and assist in solving day-to-day operational needs
General knowledge of Tennis and Pickleball preferred
Professional appearance and demeanor appropriate for a private club setting
Ability to work a flexible schedule, including weekends, holidays, and peak seasonal periods as needed
Proficiency in Microsoft Excel, Microsoft Word, and Canva
Comfortable learning and using court scheduling systems, reservation platforms, email, and point-of-sale software

Nice To Haves

Hospitality-minded with a natural ability to make members feel welcome
Dependable, punctual, and team-oriented
Sales-minded with the ability to promote merchandise and events in a professional and approachable manner
Strong follow-through and ability to manage multiple priorities
Ability to support marketing and communication efforts through flyers and promotional materials
Comfortable enforcing procedures and policies in a courteous and professional manner

Responsibilities

Greet members and guests in a warm, friendly, and professional manner
Deliver a high level of hospitality and member service at all times
Check members and guests in prior to court usage, lessons, clinics, and events
Assist with booking, adjusting, and managing Tennis/ Pickleball and Bocce court reservations
Answer phones/ emails, respond to member questions, and provide accurate information regarding court availability, programs, events, lessons, and clinics
Support the Director of Racquet Sports with the daily operations of the racquet facility and pro shop
Promote racquet sports events, socials, clinics, leagues, and tournaments
Assist with the creation, editing, and distribution of flyers, signage, and promotional materials
Process retail transactions accurately through the point-of-sale system
Assist with the sale of apparel, paddles, racquets, accessories, and other merchandise
Help with merchandise ordering, receiving, inventory tracking, pricing, stocking, and display presentation
Maintain a clean, organized, fully stocked, and visually appealing pro shop
Monitor inventory levels and communicate restocking needs in a timely manner
Assist with opening and closing procedures for the pro shop and racquet facility
Support event preparation, registration, member check-in, and event breakdown
Maintain accurate records related to reservations, member participation, sales, and inventory
Help ensure club policies, reservation procedures, and racquet sports protocols are followed
Communicate professionally with members, guests, team members, and other club departments
Perform additional duties as assigned by the Director of Racquet Sports