Mountain Services Inside Manager
About The Position
The Mountain Services Inside Manager owns the day-to-day operations and staff of the resort’s indoor guest-facing teams, including ticket offices, customer care, locker rooms, and plaza operations. This individual owns waiver and pass program administration, key guest programs, and cross-departmental coordination as a Manager on Duty (MOD) contact. This position partners closely with the Director of Mountain Services, directly supervising the Ticket Sales Manager, Plaza/Locker Manager, and Customer Care Manager to ensure consistent, guest-first standards across every indoor touchpoint. This individual must create an atmosphere of world-class customer service for members, property owners, and resort guests, while embracing and striving to accomplish the mission and goals of Boyne Resorts.
Requirements
- 3+ years of leadership experience in guest services, ticketing, or a related hospitality field
- Experience managing budgets across multiple teams or functional areas
- Demonstrated ability to lead and develop multiple direct reports
- Strong attention to detail, particularly with waiver, compliance, and legal documentation processes
- Strong communication and cross-departmental coordination skills
- Proficiency with Microsoft Office and resort ticketing/POS systems
Nice To Haves
- Experience with pass or waiver management software (e.g., RTP|One, EdgeAuditor) preferred
Responsibilities
- Directly supervise the Ticket Sales Manager, Plaza/Locker Manager, and Customer Care Manager, and maintain working knowledge of, and the ability to step into, every role supervised within Inside Mountain Services.
- Serve as the Manager on Duty (MOD) contact for other departments when the Director is not present.
- Manage budgets for ticket sales labor, plaza and locker revenue and labor, and customer care team labor.
- Manage resort voucher printing and distribution.
- Coordinate spouse/dependent pass management with Human Resources.
- Oversee the VIP list.
- Serve as program manager for various season pass programs.
- Manage the local school program and MBART program.
- Own the Waiver/Edge Auditor process.
- Serve as the point of contact with the product manager for waiver updates.
- Serve as the annual point of contact with the legal team for season pass, bike, and other waivers (winter season pass and bike haul waivers due each February).
- Partner with the product manager to obtain updates on relevant products.
- Update tablets with the appropriate waiver “stations” for each season.
- Manage and order physical hardware for waiver stations.
- Serve as program manager for Mountain Collective.
Benefits
- Full Health Plan with Company HSA Match
- 401(k) eligible
- Eligible for accrued PTO
- FREE Ski Pass for you, your spouse and dependents
- FREE Golf Pass for you, your spouse and dependents
- FREE Bike Haul/Scenic Lift Pass for you, your spouse and dependents
- FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents
- Steep Lodging discounts for accommodation for friends and family (blackout dates apply)
- 25%-50% off Food discounts
- 20%-30% off Retail discount at all outlets and gear and sponsor discounts
- Eligibility for affordable team member housing, a short walk or free bus ride away from work
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
