Mountain Axxess Coordinator

POWDR • Nederland, CO

9d • Onsite

About The Position

The Mountain Axess Coordinator is responsible for ensuring that every passenger who rides the lift has a valid ticket. This role involves overseeing the lift operations crew to ensure diligent and efficient ticket checking, maintaining a safe and effective flow of guests through the maze, and providing excellent customer service. The coordinator will focus on the maze and RFID gate areas but will also assist lift operators and foremen with tasks like set-up and tear-down. The position requires the ability to recognize and resolve ticket issues and handle situations with disgruntled guests. The role also involves training lift operators on RFID gate and tablet functions, ticket issue resolution, and identifying fraudulent passes. Communication via radio and working outdoors in adverse conditions are also key aspects of the job. Adherence to safety policies and environmental commitments, including supporting the Sustainable Transportation Program, is expected.

Requirements

• High school degree or equivalent.
• Must be able to ski or snowboard at an advanced level.
• Must be able to work weekends and holidays as required by resort operations.

Nice To Haves

• Ability to recognize and resolve ticket issues.
• Ability to handle situations involving disgruntled or frustrated guests.

Responsibilities

• Working with a crew of lift operators and lift operations foremen to ensure thorough, efficient ticket checking.
• Overseeing a team of lift operators regarding crowd-control and ticket checking responsibilities.
• Establishing effective communication and teamwork with lift operations foremen.
• Training lift operators on RFID Gate and Tablet functions.
• Training lift operators on common ticket issues and ways to resolve them.
• Training lift operators in techniques for catching fraudulent passes.
• Maintaining a steady flow of customers through RFID Gates by coaching and assisting guests.
• Ensuring that every guest has their ticket scanned every time they come through.
• Maintaining a safe, physically distanced, efficient flow of guests through the maze.
• Overseeing a group of lift operators performing crowd control & ticket checking duties.
• Effectively handling situations involving disgruntled or frustrated guests.
• Escorting guests who are having ticket issues to the ticketing office.
• Providing outstanding customer service to our guests.
• Escorting possible pass fraud violations to the ticketing office.
• Working with Ticket office supervisors to ensure that any pass fraud is filed with the proper paperwork.
• Using a radio to communicate in an effective, professional manner.
• Working outdoors in adverse conditions for prolonged periods of time.
• Understanding and demonstrating proper setup for every base area lift maze.
• Working with lift operations foremen and management to establish safe, effective maze areas.
• Adhering to all company safety policies and procedures, actively contributing to a safe working environment for self, coworkers, and guests.
• Supporting Eldora’s corporate responsibility commitment to protect the environment by participating in our Sustainable Transportation Program.
• Must be able to work weekends and holidays as required by resort operations.

Benefits

• Free employee season pass and discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free RTD EcoPass
• Employee Housing available
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• 401k with up to 5% company match & immediate vesting
• Free reciprocal access for employees to other POWDR resorts & Colorado Ski Country resorts
• 50% day passes at IKON pass resorts (out of state & out of country)
• Accumulates sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED