Mountain Access Concierge Supervisor Winter '26 - '27

LMLC OPERATIONS LLC•Big Sky, MT

7d•Onsite

About The Position

Yellowstone Club's Member Services department is seeking candidates for a Mountain Access Concierge Supervisor for the upcoming Winter season! Our Winter employment months are November 2026 through April 2027. The purpose of the Mountain Access Concierge Supervisor is to ensure the smooth operation of the Mountain Access Concierge team. A Mountain Access Concierge at Yellowstone Club takes on duties that encompass more than traditional skier services. Mountain Access Concierge is responsible for Member and guest tracking as well as ski pass and vehicle card management.

Requirements

Prior managerial experience in two or more positions/locations.
Valid Driver’s License
Competence in Microsoft Office, especially Word, Excel, and Outlook required.
Proficiency in navigating and utilizing multiple platforms such as Smartsheet, Salesforce, and Axcess.
Advanced keyboarding and phone skills with the ability to multitask across various systems efficiently.
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.
Ability to write clearly and legibly.
Strong written and verbal communication skills.
Able to perform basic math calculations.
Technology related problem solving is a must.
Ability to test and resolve issues without involving development.
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Nice To Haves

Bachelor’s Degree in Hospitality or related field with 2 plus years of managerial experience within the hospitality or customer service related industry.

Responsibilities

Manage all facets of Member and guest tracking in relation to staff and software.
Manage all active JotForms (Member facing and employee facing) and Smartsheet’s for the Mountain Access team.
Maintains Member/guest history system with Member/guest preferences.
Assist with the continued development and implementation of the Yellowstone Club access control system in its relation to Members and guests as well as on mountain activity.
Coordinate with the Concierge Manager to maintain functionality of access control systems.
Assist the Concierge Manager with development of third party software system’s functionality to better meet the needs of Yellowstone Club’s Member and guest management and tracking systems.
Gather and manage Member and guest arrival and departure information to develop access control cards.
Leads the Mountain Access Concierge team on the preparing and packaging of Member and guest access cards.
Organizes, manages, and maintains the Mountain Access Concierge front of house and back of house areas.
Monitors inventory of supplies and materials related to the Mountain Access Concierge job.
Communicates effectively to the Concierge Manager about needs and issues that arise within the Mountain Access Concierge staff.
Creates and maintains ongoing training programs to develop a strong staff.
Updates Concierge Handbook and Mountain Access Concierge Manual on a routine basis.
Maintain Mountain Access related documents/resources/draft emails with the most updated information.
Hire, train, evaluate, and offer progressive coaching to all staff for the Mountain Access Concierge team.
Maintain payroll and assist with being a housing liaison for individuals in YC housing.
Maintaining a professional appearance and has an eager and flexible attitude.
Competent interpersonal relationship skills, etiquette, and protocol.
Generates schedules, checklists, and daily to-do lists for staff.
Maintains existing procedures to ensure that information is passed along to team members in a timely fashion.
Data input and management.
Perform all job duties with a high level of attention to detail.
Excellent problem solving skills, ability to work under pressure and a strong desire to learn.
Knowledge of correct Concierge etiquette.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members at all time.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees and managers.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Senior Vice President of Operations or Human Resources immediately.
Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.