Concierge Supervisor Winter '26 - '27

LMLC OPERATIONS LLC•Big Sky, MT

7d•Onsite

About The Position

Yellowstone Club's Member Services department is currently seeking candidates for a Concierge Supervisor for the upcoming Winter season! Our Winter employment months are November 2026 – April 2027. We are seeking a Concierge Supervisor to lead our Concierge Team in providing outstanding service, ensuring seamless daily operations, and enhancing the member experience. This role requires a proactive leader who thrives in a fast-paced environment, excels at problem-solving, is passionate about hospitality and values team culture.

Requirements

High School Diploma or GED
1 Season of YC Concierge experience
1-2 years’ experience in customer service
Strong verbal and written communication skills
Valid State Driver’s License
Competence in Salesforce, Microsoft Office Suite, especially Word, Excel, and Outlook
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.
Able to write clearly and legibly.
Ability to solve basic problems and/or know when it is necessary to get a Director to assist in problem solving.
Able to perform basic math calculations.

Nice To Haves

Experience Working at Large Club, Resort or Private Club
Strong verbal/written communication
Interpersonal & analytical skills

Responsibilities

Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Initiates interaction with Members, guests, and prospective Members to obtain and disperse information.
Seeks most efficient manner in which to meet Member expectations.
Provides accurate and timely information regarding services, events, and greater area activities.
Facilitates dining, transportation and activity reservations both on and off property.
Creates itineraries for Members, guests, and prospective Members during their visit.
Interfaces with other departments in order to meet Member, guest, and prospective Member requests.
Assists in shipping/receiving/delivery of mail and express items, facsimiles, and messages.
Enters charges for services rendered and creates client profiles using a club and resort management system.
Answers Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members at all time.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club to Members and guests at all times.
Assists Director of Member Services and the Events team as needed.