Motor Vehicle Title Examiner - Bureau of Motor Vehicles

State of Maine•Augusta, GA

1d•Onsite

About The Position

The Bureau of Motor Vehicles seeks a detail-oriented and motivated professional to join our team as a Motor Vehicle Title Examiner. In this critical role, you will be responsible for reviewing and processing motor vehicle title applications, verifying ownership documentation, and issuing or rejecting title certificates by Maine laws and BMV policies. Your work will involve assessing various documents, including court documents, out-of-state assignments, and repossessions, to ensure compliance and prevent fraud. This is a high-volume, fast-paced environment where accuracy and integrity are essential. As a key member of our team, you will support the Bureau's mission by helping to ensure the accuracy, legality, and trustworthiness of Maine's vehicle title records.

Requirements

Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed.
Communication Skills: Clear and effective communication with colleagues, management, and stakeholders to ensure alignment and clarity.
Adaptability: Willingness and ability to adapt to changing priorities, processes, and technologies.
Problem-Solving: Strong critical thinking skills to identify issues and propose innovative solutions.
Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
Professionalism: Maintain a positive and respectful work environment through thoughtful, courteous interactions.
Emotional Intelligence: Ability to understand and connect with others, showing empathy while maintaining professionalism and accountability.
Conflict Resolution & Feedback: Skill in managing difficult situations and offering constructive feedback with tact and respect.
Time Management: Strong organizational and multitasking abilities to balance various responsibilities effectively.
Commitment to Excellence: Dedication to achieving high standards in service delivery and personal work performance.
Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
Knowledge of principles, practices, and equipment used in quality control of data input and output.
Knowledge of laws, regulations, and practices related to motor vehicle title ownership and processing.
Ability to conduct research, gather and analyze information, and draw accurate conclusions.
Ability to oversee and maintain inventory and supplies.
Ability to review input and output from electronic information systems and develop/implement data quality control standards.
Ability to examine motor vehicle title applications and related documents (e.g., liens, chain of ownership, vehicle and odometer information, signatures) to determine ownership and compliance.
Ability to write clear, comprehensive reports and analyses.
Ability to develop and recommend new work methods, administrative procedures, and operational improvements.
Ability to understand and promote management goals and integrate them into day-to-day operations.
Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters.
All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I and Office Associate II.
Applicants must be authorized to work in the United States.
Successful candidates will be required to complete an I-9 form upon hire.
The successful candidate must pass a National Criminal Background check, which may include fingerprinting.

Nice To Haves

Digital fluency and a process-improvement mindset: Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.

Responsibilities

Ensure compliance with State policies, including human resource and information security protocols governing confidentiality and proper use of state information systems.
Critically review electronic information system input/output; identify and report on data entry and output quality control standards.
Examine motor vehicle title applications and related documents (liens, ownership chain, vehicle/odometer data, and signatures) to verify ownership and regulatory compliance.
Verify, post, reconcile, and update standard documents and financial transactions.
Prepare summary reports and trend analyses; research and analyze complex information to support conclusions and recommendations.
Present information to individuals and groups; recommend operational improvements.
Maintain and service issued materials; determine and requisition needed inventory and supplies.

Benefits

13 paid holidays
12 days of sick leave
3+ weeks of vacation leave annually
Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($12,213.69 - $14,790.59 annual value) , depending on salary.
Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan: The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Gym Membership Reimbursement: Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts: Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness: The State of Maine is a qualified employer for this federal program.
Living Resources Program: Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave .
Voluntary Deferred Compensation: Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.