Clerical Assistant 3 - Bureau of Motor Vehicles

Commonwealth of Pennsylvania•Dauphin County, PA

2d•Onsite

About The Position

This role centers on processing commercial vehicle title and registration transactions while supporting customer needs across multiple communication methods. You will review records, maintain secure documentation, and resolve discrepancies with accuracy. As a Clerical Assistant 3 with the Bureau of Motor Vehicles, you will perform the following duties: Application Processing: Examine and complete commercial vehicle title and registration requests. Customer Interaction: Respond to inquiries in person, by phone, mail, or electronic communication. Account Management: Create and maintain Commercial Motor Vehicle accounts and validate residency documents. Quality Control: Review online transactions for accuracy and help business partners correct errors. Security Procedures: Maintain security of funds, credentials, and title products while documenting cash drawer activities. Record Updating: Update databases, spreadsheets, documents, and email communication each day.

Requirements

One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
One year of moderately complex clerical experience
An equivalent combination of experience and training
Must be able to perform essential job functions

Nice To Haves

Strong organizational skills
Strong communication skills

Responsibilities

Examine and complete commercial vehicle title and registration requests
Respond to inquiries in person, by phone, mail, or electronic communication
Create and maintain Commercial Motor Vehicle accounts and validate residency documents
Review online transactions for accuracy and help business partners correct errors
Maintain security of funds, credentials, and title products while documenting cash drawer activities
Update databases, spreadsheets, documents, and email communication each day