Motor Vehicle Customer Service Representative 2 (Bethel CSRII PCN 029523)

State of Alaska • Bethel, AK

9d • Onsite

About The Position

This position is open to Alaska Residents only. Work as part of the fast-paced DMV Public Service team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. This position requires thorough attention to detail and problem solving, reviewing and explaining driving privileges and regulations. You will be responsible for conducting non-commercial, commercial, and motorcycle road tests. The Motor Vehicle Customer Service Representative 2 (MVCSR2) will interact directly with the public often times explaining policies, statutes, and regulations. In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.

Requirements

• Six months of experience licensing, titling, and registering motor vehicles, maintaining driver records, collecting motor vehicle registration taxes, and processing license actions required by traffic laws, financial responsibility and mandatory insurance laws, and judicial suspensions or revocations.
• OR Six months of employment experience as a driving instructor teaching the safe operation of motor vehicles, which included riding with trainees during practice in common traffic situations.
• OR One year of employment experience performing advanced clerical duties that included significant contact with the public to provide information and assistance concerning the services offered; explaining regulations and varying procedures for different situations; maintaining computerized records; and some purchasing, accounting, or cash handling tasks.
• Substitution: Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)
• Possession of a valid Alaska Driver`s License.
• Must pass a background investigation including fingerprinting.
• Must be an Alaska Resident.

Nice To Haves

• Customer Service skills
• Analytical Thinking/Problem Solving skills
• Approachability
• Accountability
• Integrity

Responsibilities

• Examine documentation to issue identification documents, titles, and registrations.
• Review and explain driving privileges and regulations.
• Conduct non-commercial, commercial, and motorcycle road tests.
• Interact directly with the public, explaining policies, statutes, and regulations.
• Process other types of work online.
• Field questions from the public over the phone.

Benefits

• Opportunities for career advancement (e.g., Motor Vehicle Customer Service Representative 3, Office Manager 1)
• Retirement plan
• Extensive health insurance package
• Ample paid time off
• Casual office atmosphere
• Ample vacation time
• Exceptional employee assistance program
• Flexibility for utilizing paid time off for religious holidays and cultural observances
• Development of communication, analytical, and problem-solving skills

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed