Motor Vehicle Office Manager 1 PCN 125320

State of Alaska • Anchorage, AK

2d • Onsite

About The Position

This position is open to Alaska Residents only. As a Motor Vehicle Office Manager 1 (OM1), you will lead the team of Motor Vehicle Customer Service Representative 1 (MVCSR 1) professionals who process mailed in and emailed transactions. In this role, you will provide direct supervision and support to MVCSR I staff as they process mailed in vehicle transactions, as well as transactions submitted via web portal. Serve as a primary resource for complex DMV questions, ensuring customers receive accurate, timely processing on all transaction types, including titles, registrations and research requests. Ensure MVCSR I’s follow DMV policy, statute, and contractual requirements, offering clarification, coaching, and corrective direction when needed. Monitor MVCSR I performance, identify training or compliance gaps, and implement solutions. Support consistent, high-quality service delivery across the correspondence and e-services department by promoting accuracy, operational efficiency, and customer-focused practices. If you are a strong communicator who can navigate complex policy, support staff, and maintain high operational standards across a distributed network, this position offers meaningful leadership responsibility and the opportunity to strengthen DMV services statewide.

Requirements

• Developing Others: Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial) make clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Organizational Awareness: Know the organization’s mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgement and evaluate alternatives, and to make recommendations.
• Valid Driver's License
• One year of experience leading the work of employees performing motor vehicle licensing, titling, registration, and compliance functions. This experience is met by service as a Motor Vehicle Customer Service Representative 3 with the State of Alaska, or the equivalent elsewhere.
• OR One year of experience supervising employees who perform cash-handling and provide services to customers; review and act on legal documents for transactions such as business incorporation, real property transfer, or tax filing; provide operator training for vehicles, heavy equipment, commercial vehicles, or aircraft; or provide inspection and enforcement of regulations covering heavy equipment, commercial vehicles, vessels, or aircraft. The cash-handling and customer service experience includes such work as retail sales supervisor, travel office supervisor, restaurant manager, bank teller supervisor, and so on.
• OR Two years of experience performing advanced-level motor vehicle licensing, titling, registration, and compliance functions that included conducting practical skill testing of applicants for non-commercial, motorcycle, or commercial driver licenses. This experience is met by service as a Motor Vehicle Customer Service Representative 2 with the State of Alaska, or the equivalent elsewhere.
• OR A bachelor’s degree from an accredited college.
• Background check of criminal justice information will be conducted upon initial employment.
• Use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation including fingerprinting will be conducted.

Responsibilities

• Provide direct supervision and support to MVCSR I staff as they process mailed in vehicle transactions, as well as transactions submitted via web portal.
• Serve as a primary resource for complex DMV questions, ensuring customers receive accurate, timely processing on all transaction types, including titles, registrations and research requests.
• Ensure MVCSR I’s follow DMV policy, statute, and contractual requirements, offering clarification, coaching, and corrective direction when needed.
• Monitor MVCSR I performance, identify training or compliance gaps, and implement solutions.
• Support consistent, high-quality service delivery across the correspondence and e-services department by promoting accuracy, operational efficiency, and customer-focused practices.
• Guide and develop your team members, helping them achieve long-term growth and success.
• Work closely with reps and office managers, ensuring smooth daily operations and customer satisfaction.
• Assist customers with titles, registrations and research requests, while explaining policies and ensuring compliance.

Benefits

• Make a Real Impact: Help Alaskans access essential services while contributing to safer roads and stronger communities.
• Develop Your Skills: Sharpen your communication, problem-solving, and analytical abilities in a role that offers variety and challenge.
• Career Advancement: We’re committed to helping you grow professionally through training and promotional opportunities.
• Balanced Schedule: Enjoy a Monday–Friday, 8 AM – 5 PM schedule with an hour lunch—no late nights or weekends required.
• Supportive Team: Work alongside dedicated colleagues and managers who are invested in your success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level