Motor Vehicle Customer Service Rep 1 (Ketchikan PCN 125403)

State of Alaska•Ketchikan, AK

4d•Onsite

About The Position

This position is open to Alaska Residents only. Work as part of the fast-paced DMV Public Service team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. This position requires thorough attention to detail and problem solving, reviewing and explaining driving privileges and regulations. The MVCSR I will interact directly with the public often times explaining policies, statutes, and regulations. In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.

Requirements

Six months of employment experience that included cash handling and working directly with clients or customers.
Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.
Postsecondary education from an accredited college may substitute for the required experience (Three semester hours or four quarter hours equal one month).
Valid Driver License desired.
Must pass a background investigation including fingerprinting.
Must use Alaska License and Vehicle Information Network (ALVIN).

Nice To Haves

Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Analytical Thinking/Problem Solving: Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
Approachability: Is easy to meet and communicate with, accessible, and friendly. Is a good listener and builds rapport with leadership, peers, and clients. Is warm, pleasant, and gracious; sensitive to and patient with the interpersonal anxieties of others; spends the extra effort to put others at ease.
Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Comply with established control systems and rules.
Integrity: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Responsibilities

Examine documentation presented in order to issue multiple types of identification documents as well as titles and registrations.
Review and explain driving privileges and regulations.
Interact directly with the public, explaining policies, statutes, and regulations.
Process other types of work online.
Field questions from the public over the phone.

Benefits

Opportunities for career advancement within DMV (e.g., Motor Vehicle Customer Service Representative 2/3, Office Manager 1).
Retirement plan.
Extensive health insurance package.
Ample paid time off.
Casual office atmosphere.
Ample vacation time.
Excellent health benefits.
Exceptional employee assistance program that offers a variety of programs and tools to help promote an employee’s wellness and health.
Flexibility for utilizing paid time off for religious holidays and cultural observances.
Development of communication, analytical, and problem-solving skills.
Opportunity to help the people of the State of Alaska.