Motor Vehicle Supervisor (Clerk & Recorder's Office)

Arapahoe County•Littleton, CO

3d•$62,774 - $100,488•Hybrid

About The Position

The Motor Vehicle Supervisor performs managerial level administrative, supervisory, and professional work in carrying out a comprehensive public facing service operation. The position specifically supervises a Motor Vehicle team, which includes vehicle titling, vehicle registration, customer service appointments and general operational supervision.

Requirements

Leadership - Creates a vision or goal and communicates it in a way that motivates others to implement it
Organized - Can marshal resources (people, funding, material, and support) to get things done
Service First - Improve customer experience; enhance quality of life; improve trust in government
Teamwork - Cooperates with others to achieve goals and overall work objectives
Adaptability - Responds to changing circumstances by being innovative and altering behavior
Accountability
Accessibility
Inclusivity
Integrity
Any equivalent combination of education and work experience that satisfy the requirements of the job
3+ years of relevant experience; demonstrated exposure to leadership responsibilities, that may include team coordination, taking lead on projects, mentoring, guiding or influencing others.
A bachelor’s degree in Public Administration, Organizational Leadership or related field.
Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.
Security clearance required: will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check

Nice To Haves

Any Continued Education and/or relevant Certifications.
Bilingual and/or American Sign Language
3+ years of Motor Vehicle experience.
3+ years of Government experience.
3+ years of supervisory/management experience.

Responsibilities

Supervises the daily operation of a Motor Vehicle team, which may include but is not limited to legislative guidance, budget guidance, business process implementation, data management, customer service, mail processing, cashiering, coordination with external and internal stakeholders, and overseeing staff.
Manages, and ensures statutory compliance of all motor vehicle functions including: vehicle titling, vehicle registration, vehicle renewals, VIN inspections, accessibility placards and other vehicle services.
Supports the Motor Vehicle Branch Business Manager as a backup primary point of contact for Motor Vehicle operations, DRIVES database reporting, customer service escalations, State Agency communication, and all Branch vehicle service delivery.
Responsible for the evaluations of their Motor Vehicle team as directed by the Branch Business Manager.
Informs the Branch Business Manager on the status of projects and/or changes within Motor Vehicle operations.
Supports association and professional meetings to enhance and maintain knowledge of trends and developments in vehicle services, as determined necessary by the Branch Business Manager and Motor Vehicle Director.
Technical expert of Motor Vehicle software, business processes, statutes, rules, and regulations.
Title processing and customer service subject matter expert.
Responsible for overall timekeeping, coverage and leave within their Motor Vehicle team.