Motor Vehicle Compliance Analyst 4

State of Louisiana•Baton Rouge, LA

1d•Onsite

About The Position

The Office of Motor Vehicles (OMV) performs functions of the state relative to the examination and licensing of operators of motor vehicles, the suspension and revocation of such licenses, issuance of vehicle title and registration certificates, license plates for all motor vehicles operated upon the highways of the state, recordation of liens against vehicles, and the collection of sales/use tax and other appropriate fees, all in accordance with applicable laws. OMV strives to serve the public in a professional, compassionate, and responsive manner while maintaining a high standard of quality and providing unparalleled service to both internal and external customers. This position for a Motor Vehicle Compliance Analyst 4 serves within the CDL Help Desk Unit at the Headquarters location in Baton Rouge. Attention to detail, general writing and math skills, and willingness to work and communicate with a small group, as well as aiding other OMV offices or sections and the public, are key to success in this role. The Office of Motor Vehicles (OMV) will provide the highest quality service and protection to internal and external customers in an environment that views change as opportunity.

Requirements

Possession of a high school diploma or equivalent plus three years of experience or training in any field.
Every 30 semester hours earned from an accredited college or university will substitute for one year of the required experience.
May be required to possess a current Louisiana driver's license at the time of appointment.

Responsibilities

Possess knowledge of specialized Office of Motor Vehicles operations
Receive and work help desk tickets from AAMVA for issues with Non-CDLIS pointers
Work a daily error report from AAMVA
Review and process S2S weekly reports, including Go Live Reports for each jurisdiction
Review and process the licenses canceled out-of-state report monthly
Work CD31 report for S2S pointers to resolve missing or broken pointers
Provide support to field offices and other jurisdictions to review and resolve issues with S2S Verification Service
Code records appropriately when notified by other agencies
Maintain working knowledge of AAMVA publications and specifications
Compose and generate correspondence regarding reinstatement of driving and registration privileges using knowledge of Driver’s License Laws and Federal Regulations
Use independent judgment in resolving problems and explaining options helpful to applicants
Maintain the security of driving records according to the Federal Privacy Act
Read, comprehend and interpret policies, procedures, manuals, laws, codes and various documents
Maintain all materials necessary for performance of office duties
Fully understand changes in law enacted by the legislature
Compile data and statistical information for written reports as directed
Train new and veteran employees on job functions and updates as needed
Perform other duties as assigned