Motor Vehicle Agent Supervisor

State of Connecticut•Bridgeport, CT

8d•Onsite

About The Position

Motor Vehicle Agent Supervisors work in a fast-paced, customer-service-driven environment at a Motor Vehicle Branch Office, supporting a high volume of face-to-face customer interactions. The successful candidate will serve as a working supervisor, leading staff in daily operations, providing strong leadership, and maintaining a positive and productive work environment. In this role, you will oversee staff engaged in administering motor vehicle operator licensing exams, inspecting vehicles, responding to customer concerns, and reviewing documentation. You will also be responsible for training new hires, keeping your team up to date on changes in policies and procedures, and ensuring consistent, high-quality service delivery. The Connecticut DMV’s mission is to promote and advance public safety, security, and service through the regulation of drivers, their motor vehicles, and vehicle-related businesses.

Requirements

Current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language
Five (5) years of experience in the field of education, training or other academic instruction, law enforcement, motor vehicle inspection, motor vehicle repairs, or business handling customer complaints and resolving customer relations problems.
Two (2) years of the General Experience must be at the level of Motor Vehicle Operator License Agent or Motor Vehicle Agent.
College training in the field of education, law enforcement, communication, or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
Graduation from an accredited vocational technical school specializing in automotive mechanical repairs may be substituted for one (1) year of the General Experience.
Considerable knowledge of and ability to interpret and apply state and federal motor vehicle laws
Considerable knowledge of relevant agency policies and procedures
safe driving and vehicle safety techniques and standards
vehicle inspection methods and techniques
parts, equipment, and mechanical operation of motor vehicles including emissions systems
Considerable interpersonal skills
oral and written communication skills
Considerable ability to deal effectively with others
Ability to prepare reports
Supervisory ability
At the time of appointment incumbents must also possess, and during the course of employment maintain, a motor vehicle driving record satisfactory to the Commissioner of Motor Vehicles.
Incumbents in this class may be required by the appointing authority to possess and retain appropriate current licenses, permits and/or certifications.
Incumbents in this class must be in good health and must have and retain sufficient physical strength, stamina, agility, visual and auditory acuity to effectively perform the duties of the class.
Incumbents must maintain physical ability to stand for prolonged periods of time.

Nice To Haves

Experience working in a Branch Office
Experience interpreting motor vehicle laws, regulations, policies, and procedures.
Experience with adherence to driving and vehicle safety protocols
Experience with operational principles of motor vehicle mechanical systems
Experience independently administering written and practical exams, pre-trip vehicle inspection, road test evaluations and scoring
Experience working with the DMV knowledge testing system
Experience working with the QSC (Quick Service Center) scheduling system and creating schedules based on staffing
Experience serving the public in face-to-face settings and de-escalating customer issues.
Experience providing work directions, instructions, or training to coworkers in a customer service setting.
Experience working independently and in a team environment.
Experience providing customer service to individuals from multicultural backgrounds.
Experience with verbal and written communication including preparing reports.
Experience reviewing productivity reports and preparing written documentation of findings

Responsibilities

Plans unit workflow and determines priorities
Schedules, assigns, oversees, and reviews work
Establishes and maintains unit procedures
Provides staff training and assistance
Conducts or assists in conducting performance evaluations
Acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures
Reviews and evaluates courtesy and attitude toward the public
Keeps records and submits pertinent reports
Interprets motor vehicle laws and regulations for the public
May make public presentations
Performs related duties as required
Assigns, reviews, and participates in administration of motor vehicle operator license examinations, safety inspections of motor vehicles, and regulation of commercial and secondary driving school functions.
Assigns, reviews, and participates in administration of the waiver processing function, contractor monitoring, and customer service activities within the emissions inspection program.
Assigns, reviews, and participates in the safety inspections of all types of motor vehicles, Vehicle Identification Number (VIN) verifications, and researching and resolving complex customer service issues.