Motor Vehicle Branch Supervisor

State of Connecticut•Bridgeport, CT

8d•Onsite

About The Position

The State of Connecticut Department of Motor Vehicles (DMV) is accepting applications for a Motor Vehicle Branch Supervisor. This onsite, in-office position offers an exciting promotional opportunity in a fast-paced, high-energy environment. Under the supervision of a Hub Manager, you will support and lead a team of examiners in the daily operations of a satellite office. This role is ideal for someone who enjoys helping people, communicates confidently, and thrives in a dynamic customer service setting where every day brings new challenges and opportunities. The DMV is dedicated to protecting the health and safety of the motoring public through education, outreach, and enforcement in vehicle weight and safety inspections, heavy-duty diesel emission testing, traffic enforcement, and investigations of motor vehicle-related complaints.

Requirements

Current State of Connecticut employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language.
Six (6) years of clerical experience.
Three (3) years of the General Experience must have involved the issuance of official documents requiring the examination of applications and supporting documentation, two (2) years of which must have been in an advanced examination capacity requiring the issuance of a variety of official documents or in a working supervisory capacity.
Considerable knowledge of the functions and activities of the Department of Motor Vehicles; and ability to apply motor vehicle laws and regulations; office systems and procedures; Knowledge of clerical detail and record keeping including financial record keeping; Considerable interpersonal skills; oral and written communication skills; Skills in handling and counting money; in the operation of office equipment; Ability to maintain office equipment; prepare reports; Supervisory ability.

Nice To Haves

Experience working in a branch office issuing Drivers Licenses, Non-Driver Identifications, Registrations, and reviewing required documents.
Experience leading and training staff.
Experience reviewing immigration documents and immigration status with customers.
Experience utilizing the DMV appointment systems such as Salesforce (SF) appointment scheduler and MPAY (Main Payment) systems, including generating reports and managing administrative documentation.
Experience managing and meeting deadlines with competing priorities.
Experience issuing motor vehicle registrations and titles, and interpreting applicable motor vehicle statutes such as Title 14.
Experience communicating with customers from multicultural backgrounds.
Experience providing face-to-face customer service, including handling and resolving customer concerns in a professional setting.
Experience working independently and in a team environment.

Responsibilities

Supervises assigned staff; Assigns and evaluates work for effectiveness; Counsels or assists staff in resolving public service difficulties, limited restorations or other problems; Provides or assists in providing orientation and training to employees; Periodically evaluates workflow and effectiveness of work to assess ongoing training or procedural needs; Prepares office reports and correspondence; Completes employee service ratings; Reassigns staff as necessary to provide most efficient public services; Prepares or assists Motor Vehicle Branch Operations Supervisor in preparing work stations; Checks office equipment to ensure proper functioning; Assists in ongoing provision of information/services to the public; Provides assistance to central office personnel, tax collectors, dealership personnel and other concerned individuals; Performs the full range of branch office transactions including limited restorations and the operation of equipment as required; Assists Branch Operations Supervisor in performing a variety of other administrative functions; May maintain employee attendance and time records; May make minor repairs and adjustments; May be responsible for opening office building and safe; May be responsible for or assist supervisor in ensuring proper building security and maintenance; May be responsible for maintaining inventory and ordering office supplies; May collect money and receipts from staff, prepare bank deposits and resolve balancing problems; Performs related duties as required.