Motor Vehicle Call Center Agent I

State of Vermont•Calais, VT

2d•Onsite

About The Position

The Vermont Department of Motor Vehicles (DMV) is seeking an enthusiastic team player to join us as Motor Vehicle Call Center Agent! This position will handle all incoming calls and electronic inquiries with professionalism and efficiency, process various applications accurately and swiftly, manage fees, audits, and weekly statistics with precision, maintain office supplies and ensure everything is in order, and research and resolve transactions from all DMV offices across Vermont. This position will help you develop your skills in customer service, administration, and data management while working under the guidance of a dedicated Unit Supervisor who supports your growth. The ideal candidate will have strong communication skills and a friendly demeanor, excellent organizational abilities and attention to detail, and a commitment to providing top-notch service to our community. Although the full salary range for this position is provided, new hires are typically made at the salary range minimum.

Requirements

One (1) or more years of office administrative experience that included significant public contact.
Agree to be finger-printed and pass a background investigation.
Background investigation may include criminal, financial and traffic records checks.

Nice To Haves

Prior motor vehicle department experience.
Proficient in license or registration.
Proficient in 2 or more of the job duties referenced on the matrix for a minimum of 4 months showing proficiency.

Responsibilities

Handle all incoming calls and electronic inquiries with professionalism and efficiency
Process various applications accurately and swiftly
Manage fees, audits, and weekly statistics with precision
Maintain office supplies and ensure everything is in order
Research and resolve transactions from all DMV offices across Vermont
Exercise independent judgment within legal guidelines