Motor Coach Technical Solutions Manager (West Region)
Motor Coach Industries
•$80,000 - $105,000•Onsite
About The Position
The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers. In this critical role, the job holder travels to different sites to diagnose, troubleshoot and document service and maintenance occurrences with MCI's product. This position will assist customers in the Western United States.
Requirements
- High School Diploma or GED
- Experience programming vehicle electrical systems
- Experience running electrical systems, power train, and air system diagnostics
- Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems
- Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products
- CFC12-12 Certified and Technician Type II MV AC EPA Certification
- Detailed knowledge of HVAC systems
- Must be computer literate (Word, Excel, Microsoft products)
- Superior customer service skills
Nice To Haves
- Commercial Driver’s License (CDL) with required medical cert. card
- Familiarity with the following software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL, Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems
Responsibilities
- Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information
- Assist customers in understanding service manuals
- Initiate new coach warranty claims
- Provide 24 hour on-call emergency support
- Document trouble shooting procedures and product issues
- Initiate and assist with campaign completion
- Provide detailed information daily on new coach issues
- Work with engineers to document, contain and countermeasure issues
Benefits
- Company Paid Base Dental & Vision Coverage
- Company Paid Life Insurance
- Medical Insurance – Employer HSA Contribution Plan Options
- Competitive Wages
- 401K plan with Company Match
- Paid Vacation and Holidays
- Employer organized events throughout the year
- Ongoing employee development through a variety of in-house training initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
