Technical Solutions Manager

Laivly

2d • Remote

About The Position

Build the solution. Drive the deployment. Own the outcome. Laivly is looking for a Technical Solutions Manager to turn complex customer problems into AI-powered solutions that work in the real world. You’ll lead technical discovery, shape the solution roadmap, coordinate the build, and drive each deployment through launch, optimization, and measurable impact. This is not a role where you wait for tasks or simply keep a project tracker updated. As the technical owner for your client portfolio, you’ll own the plan, progress, risks, decisions, and results. You’ll bring the right people together, challenge decisions that put the outcome at risk, and communicate clearly enough that clients and internal teams always understand where the work stands. You’ll work directly with customers and across Customer Success, Product, Engineering, Configuration, and Sales. The problems will not always arrive neatly defined, and the answer will not always be obvious. You’ll be expected to learn quickly, ask for expertise early, create structure, and keep the work moving. You’ll enjoy this role if you are technically curious, decisive, highly organized, and genuinely excited by solving problems that have not been solved before.

Requirements

• 3-5+ years of experience in technical solutions, SaaS or AI implementation, technical account management, solutions consulting, business analysis, product management, engineering, or a similarly complex delivery role
• Can take an ambiguous business problem, understand the technical and operational constraints, and turn it into a practical solution plan
• Communicate complex ideas clearly and credibly to clients, executives, engineers, and operational teams
• Prepare thoroughly, ask sharp questions, and quickly develop an informed recommendation
• Proactive and highly accountable. Creates the plan, drives the next step, and communicates progress before anyone has to ask
• Makes sound decisions under pressure and knows when to move forward, escalate, or bring in additional expertise
• Comfortable challenging client and internal decisions when they put solution quality, delivery, or business outcomes at risk
• Learns unfamiliar technology quickly and actively seeks guidance from people who have solved similar problems before
• Hands-on experience using AI tools in your work and a strong interest in LLMs, AI agents, automation, and emerging customer-service technology
• Combines strategic thinking with strong execution and attention to detail
• Energized by startup environments where priorities change, the playbook is evolving, and individual ownership matters

Nice To Haves

• Experience with contact centres, enterprise SaaS, pre-sales, APIs, workflow design, or customer success is an asset

Responsibilities

• Own end-to-end technical delivery across your client portfolio, from discovery and solution design through implementation, launch, optimization, and close.
• Partner with Sales, Customer Success, Configuration, User Success, Product, Engineering, and subject-matter experts to understand client needs, define measurable outcomes, design effective solutions, and resolve complex challenges.
• Lead technical discovery by analyzing client workflows, requirements, systems, data, constraints, and operational goals to determine the right solution approach.
• Translate business requirements into practical solution designs, implementation plans, user acceptance criteria, and success metrics.
• Develop and maintain roadmaps and workplans that define objectives, deliverables, owners, dependencies, timelines, risks, decisions, and success criteria.
• Create and present recommendations and business cases that clearly communicate the proposed approach, expected impact, delivery requirements, and trade-offs.
• Lead solution reviews, working sessions, and technical discussions to drive alignment, timely decisions, and successful execution.
• Manage scope and stakeholder communication throughout delivery by tracking progress, milestones, risks, open questions, required actions, and changes in requirements or expectations.
• Surface risks early, resolve blockers, and challenge approaches that could compromise solution quality, timelines, adoption, or business outcomes.
• Support configuration, testing, validation, and user adoption by ensuring solutions meet documented requirements and are ready for launch.
• Monitor post-launch performance and adoption, using data and feedback to guide optimization, improve user experience, and confirm value.
• Capture lessons learned, reusable assets, and client insights to improve future implementations, inform product development, operationalize new capabilities, and strengthen scalable delivery practices.
• Contribute to a culture of accountability, collaboration, continuous improvement, and high-quality client delivery across Enterprise Solutions.

Benefits

• flexible environment that works with you
• Equal Employment Opportunities
• accommodation for persons with disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed