Technical Solutions Engineer

Schema App • Guelph, ON

10d • CA$110,000 - CA$120,000 • Hybrid

About The Position

Schema App is seeking a Technical Solutions Engineer to join their Customer Delivery team. This is a hands-on, customer-facing role focused on solving complex integration, rendering, CMS, API, and agentic workflow challenges. The role involves approximately 60% customer-facing technical delivery and 40% productization and enablement. The Technical Solutions Engineer will report to the Manager of Customer Success and collaborate with Customer Delivery, Integrations, Product, and Engineering teams. This role differs from implementation by focusing on deep technical unblocking and creating productizable solutions across the customer lifecycle, with expertise in SSR/edge, CMS integrations, and NLWeb/agent action fulfillment.

Requirements

• 3 - 5 years of hands-on, customer-facing technical experience in solutions engineering, field engineering, integrations, technical support engineering, or a similar role
• Strong web fundamentals, including JavaScript/TypeScript, HTTP, browser versus server-side rendering, and cross-stack debugging
• Experience with CDN/edge compute or enterprise CMS integrations such as AEM, Drupal, or similar platforms
• Comfortable working with APIs, logs, unfamiliar customer technology stacks, and directly with customer developers and technical teams
• Proficiency with Git and code review workflows, with the ability and willingness to open pull requests and iterate with Engineering
• Strong written technical communication, including clear escalations, troubleshooting documentation, and playbooks
• Demonstrated ownership mindset and fluency using GenAI tools to accelerate technical investigation and delivery without compromising quality

Nice To Haves

• Experience with schema markup, structured data, technical SEO, or knowledge graphs
• Experience in B2B enterprise SaaS environments
• Familiarity with agentic systems, LLM tool-calling, MCP-style integrations, or related technologies
• A track record of turning customer-specific technical solutions into reusable product capabilities, integration patterns, or internal tools

Responsibilities

• Own complex customer escalations across integrations, APIs, CDN/edge environments, CMS platforms, and customer environments.
• Diagnose root causes and work directly with customer developers and technical teams to resolve them.
• Configure, test, and troubleshoot Schema App hands-on.
• Embed on high-complexity customer work, including SSR/edge, CMS integrations, and agent actions.
• Provide clear, actionable handoffs when Product or Engineering involvement is required.
• Develop deep expertise in Schema App integration patterns, including hosted JavaScript, server-side rendering, and edge rendering.
• Lead customer integrations across platforms such as Cloudflare, Akamai EdgeWorkers, CloudFront, Azure, AEM, Drupal, and other CMS environments.
• Identify technical risks early and develop scalable, reusable integration patterns.
• Coach Customer Delivery teammates on integration scenarios and technical best practices.
• Contribute fixes, adapters, integration helpers, and other scoped technical solutions through established Engineering review processes.
• Identify recurring customer challenges and turn them into scalable product or integration improvements.
• Provide Product and Engineering with clear technical and customer context to inform prioritization.
• Use GenAI and other tools to accelerate investigation, prototyping, and delivery.
• Help customers design secure, scalable, and supportable NLWeb and agent action / fulfillment patterns.
• Work directly with customer technical teams to solve agentic workflow and integration challenges.
• Balance customer requirements with product capabilities, security, scalability, and long-term supportability.
• Turn successful customer solutions into repeatable patterns and capabilities.
• Develop technical documentation, troubleshooting guides, playbooks, and best practices.
• Improve how technical issues are triaged, investigated, escalated, and resolved.
• Coach and enable Customer Delivery teams to resolve more technical challenges independently.
• Experiment with automation, GenAI, and improved workflows to increase the speed and quality of technical delivery.

Benefits

• Weekly 1:1 with conversations around Professional Development
• Great benefits for health & wellness, and your coverage starts as soon as you do
• RRSP matching!
• Flex days to re-energize on top of vacation days
• Don’t work on your birthday
• The Culture Club keeps our virtual team connected through fun and innovative events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed