Mortgage Team Manager

Acrisure Mortgage LLC•Charlotte, NC

12d•Onsite

About The Position

The Mortgage Team Manager serves as the operational leader of The Bedell Team, owning the loan pipeline and ensuring all files move efficiently from application to closing. This role is responsible for keeping the team on track, holding MLOs accountable, and proactively resolving issues—allowing the Team Lead/Rainmaker to focus 95%+ on business development. You’ll act as the first point of escalation, identifying stalled files, stepping in to fix issues, and coordinating directly with operations before escalating further.

Requirements

Strong mortgage operations and pipeline management experience
Proven ability to troubleshoot files and drive loans to closing
Experienced enough to independently resolve issues and lead as the first escalation point
Highly organized, detail-oriented, and deadline-driven
Strong communication and team leadership skills
Ideal candidate has a strong background in mortgage operations or mortgage origination

Nice To Haves

NMLS license preferred; if not currently licensed, must have the ability to obtain one

Responsibilities

Own and manage the loan pipeline, ensuring all files are progressing on time
Identify and resolve bottlenecks—step into files and work with ops to move loans forward
Act as the first level of escalation for pipeline and team-related issues
Hold MLOs accountable for tasks, timelines, and process adherence
Serve as liaison between sales and operations (processing, underwriting, closing)
Monitor and manage rate locks, expirations, and extensions
Ensure compliance with all regulatory and investor guidelines (TRID, RESPA, etc.)
Maintain accurate pipeline reporting and provide updates to leadership
Improve workflows and drive operational efficiency
Oversee team scheduling and timecards