Team Manager/ Sr Team Manager (Mortgage) - WAH

Sutherland

2d • Remote

About The Position

Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager/ Sr Team Manager - Mortgage. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Requirements

• At least 2 years of Team Leader experience supporting mortgage campaigns.
• Strong analytical mindset with the ability to interpret data, identify patterns, and recommend improvements.
• Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis.
• Excellent communication skills—able to present insights clearly in both written and verbal formats.
• Ability to work in a fast-paced, performance-driven environment with strong attention to detail.
• Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams.
• A proactive, solution-oriented mindset with a strong sense of ownership and accountability.

Responsibilities

• Drive the performance of a team of consultants, meeting and exceeding all KPI targets.
• Manage attrition, shrinkage, and other critical metrics of the team.
• Coach and mentor Consultants, providing feedback and performance management.
• Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
• Drive organizational initiatives within the team from time to time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed