Mortgage Tax and Escrow Specialist 2 (HOA Team)

U.S. Bank • Owensboro, KY

6d • $20 - $21 • Hybrid

About The Position

The Mortgage Tax & Escrow Specialist 2 is responsible for supporting mortgage servicing operations through the research, validation, and maintenance of property tax and homeowners association (HOA) information for residential mortgage loans. This role performs detailed analysis and investigation of tax and HOA-related records, reviews vendor-provided information for accuracy, and ensures timely completion of servicing activities in accordance with investor guidelines, regulatory requirements, service level agreements, and U.S. Bank policies and procedures.
The specialist works closely with internal business partners, third-party vendors, homeowners associations, property management companies, attorneys, and customers to research issues, resolve discrepancies, and protect the bank's lien position. Success in this role requires strong analytical skills, attention to detail, organization, and the ability to manage a high-volume workload while meeting established deadlines and quality standards.

Requirements

• High school diploma or equivalent
• One to two years of experience in mortgage servicing, financial services operations, tax servicing, escrow administration, title, lien research, or a related operational environment.

Nice To Haves

• Mortgage servicing experience.
• Property tax, escrow, HOA, title, lien, default servicing, or real estate-related experience.
• Experience reviewing complex documentation and researching public or vendor-supplied records.
• Experience working with third-party vendors and external stakeholders.
• Demonstrated ability to work effectively in a highly regulated environment.

Responsibilities

• Research and validate property tax and HOA information associated with mortgage loans.
• Review vendor-supplied data for completeness and accuracy and identify discrepancies requiring correction or escalation.
• Maintain mortgage tax records and monitor active tax service activities.
• Support timely and accurate tax disbursement processes for escrow and non-escrow accounts.
• Investigate potential HOA liens and determine appropriate actions to support risk mitigation and lien protection efforts.
• Respond to customer, attorney, vendor, and internal business line inquiries related to tax and HOA matters.
• Partner with vendors and external stakeholders to resolve incomplete, inaccurate, or missing information.
• Provide supporting documentation and research findings to facilitate issue resolution.
• Complete assigned work in accordance with established service level agreements and quality standards.
• Participate in cross-training opportunities and support additional tax-related operational functions as business needs require.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED