Loan Servicing Specialist III - Tax & Escrow

USALLIANCE Financial • Chelmsford, MA

3d • $29 - $37 • Hybrid

About The Position

The Loan Servicing Tax and Escrow Specialist is responsible for the accurate and timely administration of escrow accounts, property tax tracking, insurance monitoring, disbursements, escrow analysis, and related loan servicing activities. This role supports the Credit Unions loan portfolio by ensuring escrow balances, tax payments, insurance coverage, and system records are maintained in accordance with internal policies, investor requirements, and applicable state and federal regulations.

Requirements

• High school diploma or equivalent required.
• Minimum of 3+ years of experience paying real estate/property taxes and working with a high volume of multiple disbursements to designated cities, towns, municipalities, or tax collectors throughout the United States is required.
• Expert proficiency working with CoreLogic software is required, including the ability to research, validate, process, and reconcile tax and escrow-related information within the system.
• Experience working with our insurance vendor - Miniter Insurance (or Similar Insurance Vendor, is required, including force-placed insurance coverage and flood insurance monitoring, tracking, research, and resolution.
• Expert proficiency with the Credit Unions Annual Escrow Analysis process is required, including preparing, validating, reviewing, and resolving escrow analysis results, shortages, surpluses, payment changes, and related borrower communications.
• Strong diligence, organizational skills, and ability to manage multiple deadlines in a high-volume environment.
• Proficiency with Microsoft Office applications, especially Outlook, Word, and Excel.
• Ability to research, reconcile, and resolve account discrepancies using sound judgment and documented procedures.
• Strong written and verbal communication skills with the ability to interact professionally with customers, vendors, and internal business partners.

Nice To Haves

• Possess a working knowledge of Secondary Market/Investor loan serving (FNMA)

Responsibilities

• Set up, maintain, and monitor escrow accounts for real estate secured loans, including tax, hazard insurance, flood insurance, mortgage insurance, and other escrowed items.
• Process accurate and timely disbursements for property taxes, insurance premiums, mortgage insurance, and other escrow obligations.
• Perform escrow analysis, validate escrow projections, prepare annual escrow statements, and process shortages, deficiencies, and surplus refunds in accordance with regulatory requirements.
• Research property tax information through tax service providers, municipal websites, county records, and other approved sources to identify due dates, delinquent taxes, parcel changes, and payment requirements.
• Monitor insurance coverage for escrowed and non-escrowed loans, including hazard, flood, windstorm, and other required collateral protection coverage.
• Review exception reports, tax, and insurance reports to ensure timely follow-up and resolution.
• Research and resolve borrower, vendor, and internal department inquiries related to taxes, escrow payments, insurance, shortages, surplus funds, and escrow account activity.
• Coordinate with tax service vendors, insurance carriers, municipalities, closing agents, lenders, investors, and internal USAlliance teams to support timely and accurate loan servicing.
• Prepare and review escrow-related correspondence, notices, reports, and documentation for accuracy and compliance.
• Supports other key responsibilities with Mortgage servicing team including Phone coverage, Department emails, Service Requests etc.
• Possess a working knowledge of Secondary Market/Investor loan serving (FNMA)
• Identify and escalate potential compliance, operational, or customer-impacting issues to management in a timely manner.
• Support audits, quality control reviews, regulatory exams, and internal monitoring by providing documentation and explanations of escrow and tax servicing activity.
• Assist with process improvements, procedure updates, cross-training, and special projects within the loan servicing department.
• Maintain confidentiality of customer information and follow all USAlliance policies, procedures, compliance standards, and security requirements.

Benefits

• 401K with 6% match
• Paid Time Off
• Wellness Time
• Paid Federal holidays
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• A collaborative and inclusive work environment
• High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE.
• Competitive salary and benefits package
• Annual corporate bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED