Loan Servicing Specialist

Commercial Bank • Alma, MI

1d • Hybrid

About The Position

The Loan Servicing Specialist utilizes a high level of organizational skills and attention to detail to identify priorities and deadlines and determine work schedules to meet those deadlines for processing loan servicing, tracking, and loan servicing-related payment processing. This role is responsible for receiving/requesting, assessing, and distributing payments for various items including Summer and Winter taxes, Homeowners insurance, PMI, Life & Disability, and Force Place Insurance. The specialist will also be responsible for mailing BSP, Foreclosure and RD Default letters, discharging mortgages, and releasing or continuing UCC filings. Additionally, the role involves processing loan denials and withdraws, assisting branch staff and lenders with loan maintenances on Horizon (including payment/fee reversals, adjustments, mortgage payoff requests, unposted transaction corrections, and general questions), reviewing closed loans for documentation and correct upload into Horizon, and performing GL Settlement and reconciliation. The position requires familiarity with and adherence to all bank regulations, including BSA and OFAC, and compliance with Bank Policies, FHLB, Freddie Mac, and USDA Guidelines. Other duties may be assigned.

Requirements

• High School Diploma/GED required.
• Minimum of 2 years of banking experience or related experience.
• Excellent written, verbal, interpersonal, and problem-solving skills; ability to communicate effectively and project a professional image.
• Willingness and flexibility to work in a team setting.
• Requires excellent communication skills, both written and verbal.
• Must be able to multitask.
• Must possess PC skills at an intermediate level.
• Ability to use the Internet.

Nice To Haves

• Advanced education in accounting, business administration or related field preferred.

Responsibilities

• Receiving/requesting, assessing, and distributing payments for Summer and Winter taxes, Homeowners insurance, PMI, Life & Disability, and Force Place Insurance.
• Mailing BSP, Foreclosure and RD Default letters.
• Discharging mortgages and releasing or continuing UCC filings.
• Processing loan denials and withdraws.
• Assisting branch staff and lenders with maintenances to loans on Horizon, including payment/fee reversal and/or adjustments, mortgage payoff requests, unposted transaction corrections, and general questions.
• Reviewing closed loans to ensure documentation has been collected and the loan was uploaded into Horizon correctly.
• Performing GL Settlement and reconciliation.
• Familiar with and abiding by all bank regulations including BSA and OFAC.
• Adhering and complying with all Bank Policies along with FHLB, Freddie Mac, and USDA Guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED