Loan Servicing Specialist
About The Position
In search of a highly motivated, forward-thinking individual to join our rapidly growing loan-servicing department. The Loan Servicing Specialist supports the day-to-day servicing of consumer, mortgage, and home equity loans while delivering responsive service to customers, internal teams, investors, and third parties. This role performs a variety of loan servicing functions, including account maintenance, escrow monitoring, payoff processing, insurance claims, loan documentation, and research. The ideal candidate is highly organized, adaptable, and detail-oriented, with the ability to manage changing priorities while ensuring accuracy, compliance, and a positive customer experience.
Requirements
- High school diploma or GED equivalent.
- Two to five years previous mortgage servicing, or loan operations required, including time spent in preparatory positions
- ICE (MSP) experience preferred
- Able to perform at a high level in a fast-paced environment
- Possess an aptitude for problem-solving
- Exceptional organizational and time management skills
- Ability to read and understand loan documents
- Proficient computer and Excel skills
Responsibilities
- Responds to internal and external operation requests via email and phone, including early phases of delinquency.
- Responds to customer, investor, or other 3rd party inquiries.
- Completes any necessary research and retains documentation in accordance with established guidelines.
- Monitors and analyzes various escrow accounts including PMI, taxes, flood and hazard insurance.
- Process insurance loss claims for customers.
- Performs new loan review and daily maintenance for Consumer, Mortgage and Home Equity Loans.
- Calculates and prepares payoff statements, verifications and discharges.
- Prepares and/or records, if necessary, various documents that may include subordinations, modifications, or change in terms agreements.
- Performs a variety of other duties as assigned.
- Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.
- Other duties as assigned.
Benefits
- Medical Benefits
- Dental
- Vision
- 401(K) Plan with Employer Matching
- Employee Stock Ownership Plan (Profit Sharing)
- Paid vacation & sick time
- Flexible scheduling
- Employee Assistance Program
- Dart Bank University
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
