Mortgage Systems Integration Analyst

Fifth Third Bank • Cincinnati, OH

19h

About The Position

The Mortgage Systems Integration Analyst helps identify and define systems and business-line needs and requirements, and coordinates the development and support of new and existing applications. The role serves as a liaison between IT, Operations, and the business line to analyze business and user needs, document requirements, and resolve system problems. It interacts across all levels of the Bancorp, from programmers to senior management.

The analyst is accountable for managing risk within the Bank’s risk appetite, following policies and procedures, raising concerns, and supporting positive experiences for customers and colleagues. The position participates in project analysis, requirements definition, testing, system enhancements, conversions, production issue resolution, user training, documentation, and operational control monitoring. It also works with internal and external partners to improve automation and efficiency.

Requirements

• Undergraduate degree in a computer-related field or equivalent work experience.
• Minimum of 2 years of related work experience in projects or process improvements.
• Knowledge of Loan Servicing Systems is required, such as Mortgage Serv, ALS, AFS, or TYSIS.
• Advanced office software skills, including experience with reporting and database tools.
• Good oral and written communication skills and strong presentation skills.

Responsibilities

• Participate in project work, including analysis, requirements definition, and testing.
• Work with users to define user, system, and project requirements for new systems and system enhancements.
• Coordinate research and resolution of system issues.
• Coordinate the planning, testing, and implementation of system enhancements and conversions.
• Coordinate development of strategic partnerships with internal and external business partners to develop systems and processes that increase automation and efficiencies.
• Coordinate monitoring of system and operational controls, identify areas of risk, and suggest possible improvements.
• Partner with technical areas to research and resolve system and process problems.
• Identify, research, and analyze production problems, develop solutions, and resolve problems.
• Provide users with relevant systems training and application-level documentation of programming enhancements.
• Maintain documentation of changes, test results, and training.
• Confer with personnel to ensure successful functioning of newly implemented systems or procedures.
• Monitor team members’ progress to ensure project completion.
• Prepare management reports defining and evaluating problems and recommending solutions.
• Perform other duties as required.

Benefits

• Comprehensive benefits programs designed to support employees’ and their families’ physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payments based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time