Mortgage Support Manager

East West Bank • El Monte, CA

19h • $85,000 - $130,000

About The Position

The Mortgage Support Manager plays a critical role in supporting Mortgage Loan Originators (MLOs) by identifying solutions to complex loan scenarios and resolving issues that hinder loan progression. This role is also responsible for overseeing and administering the organization's Mortgage Loan Originator (MLO) licensing and registration program in compliance with the Secure and Fair Enforcement for Mortgage Licensing (SAFE) Act, NMLS requirements, and applicable federal and state regulations.

Requirements

• Bachelor's degree preferred or equivalent work experience.
• 3+ years of experience in mortgage licensing, compliance, banking operations, or financial services administration.
• Proven ability to solve problems creatively in a regulated environment.
• Strong knowledge of SAFE Act requirements, NMLS processes, and mortgage regulatory compliance.
• Strong attention to detail with excellent organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating cross-functionally with internal teams.
• Applicants must have legal authorization to work in the United States.
• We do not offer visa sponsorship at this time.

Nice To Haves

• Experience in a support role for mortgage sales or operation teams.
• Familiarity with Encompass loan origination systems.

Responsibilities

• Serve as a dedicated escalation and resolution point for MLOs facing challenges in structuring or progressing mortgage loans.
• Manage all aspects of MLO licensing and registration through the Nationwide Multistate Licensing System (NMLS).
• Coordinate onboarding and offboarding activities related to MLO licensing, sponsorships, and regulatory filings.
• Monitor and maintain active licenses, renewals, continuing education requirements, and annual attestations.
• Track regulatory changes impacting SAFE Act and MLO licensing requirements and communicate updates to management and affected employees.
• Perform other duties as assigned.

Benefits

• Sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree