Mortgage Loan Support Analyst

Ross Mortgage Corporation•Troy, MI

21h

About The Position

The Mortgage Loan Support Analyst is responsible for executing various functions throughout the mortgage process. Each task must be executed, meeting regulatory and investor requirements while mitigating risk. The Mortgage Loan Support Analyst tasks include reviewing and delivering required compliance disclosures, loan setup, and appraisal desk functions. The ability to think critically, problem solve, and effectively manage time is required.

Requirements

Highly organized with significant attention to detail
Ability to work independently in a fast-paced environment, under minimal supervision
Effective communication skills both written and verbal
Effective problem-solving skills
Dedication to service excellence to all customers, internal and external
Ability to customize work style according to the task
Ability to demonstrate a high degree of business professional behaviors, including punctuality, attendance, responsiveness, flexibility, and dependability

Responsibilities

Monitor and ensure required upfront disclosures are issued within regulatory requirements
Monitor Empower queues and issue the required change of circumstances within 24 hours
Monitor the compliance email box to provide support as required
Monitor Empower queues/tasks and designated email box(s), taking required action to order; Appraisals, Inspections, VOE’s, transcripts, condo docs, etc.
Data entry of settlement agents and realtors in Empower
Assist in maintaining quality standards in accordance with Ross, agency, and investor guidelines
Perform various tasks assigned by management as depicted by business needs

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