Mortgage Solutions Advisor, Remote - Bilingual

Canadian Imperial Bank of Commerce

3d • Remote

About The Position

CIBC is hiring a bilingual Mortgage Solutions Advisor to handle inbound and outbound mortgage sales inquiries and strengthen relationships with clients and business partners. The advisor fulfills mortgage leads for purchases, refinances, porting, and early renewal negotiations, while meeting sales targets and maintaining client satisfaction. The role includes answering client questions, obtaining signed documentation, following up on leads, and collaborating with underwriters and advancing partners to ensure mortgages are approved and funded. The advisor must stay current on mortgage products, policies, procedures, market conditions, and competition, and explain mortgage conditions and documents to clients.

This is a remote, shift-oriented role, with occasional onsite attendance. Employees must meet CIBC’s Agent@Home requirements, including working independently in a private, quiet workspace and using a wired internet connection with at least 15 Mbps download and 10 Mbps upload speed. Satellite internet is prohibited. Employees must be able to attend their primary work location within two hours’ notice for business-related purposes. The contact centre is open Monday to Friday, 8 a.m. to 9 p.m. EST, and Saturday, 9 a.m. to 5 p.m. EST; flexibility across these hours is required. The position is scheduled for 37.5 weekly hours and is expected to start January 18, 2027.

Requirements

• Experience in the residential mortgage business.
• Understanding of market conditions, trends, mortgage product knowledge, and pricing issues.
• Fluency in French and English.
• Ability to work flexibly within the contact centre’s stated operating hours.
• Ability to work independently in a private, quiet workspace.
• Wired internet connection with a minimum download speed of 15 Mbps and upload speed of 10 Mbps; satellite internet cannot be used.
• Ability to attend the primary work location within two hours’ notice for business-related purposes.

Nice To Haves

• Mortgage underwriting experience.

Responsibilities

• Handle inbound and outbound mortgage sales inquiries and fulfill leads for purchases, refinances, ports, and early renewal negotiations.
• Build strong relationships with clients and business partners.
• Answer client questions and resolve issues in accordance with department objectives.
• Follow up with clients to ensure required documentation is received and signed.
• Follow up on leads from the call centre, general servicing team, information statements, discharge statements, and mortgage verifications.
• Stay current on mortgage products, policies, procedures, market conditions, and competition, and explain mortgage conditions and documents to clients.
• Work with underwriters and advancing partners to ensure mortgages are approved and funded.
• Achieve sales targets across all parameters of the business plan while maintaining client satisfaction.

Benefits

• Competitive base salary
• Eligibility to participate in the year-end Goals, Performance, Success (GPS) incentive award program
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers social, points-based recognition program
• Purpose Day: a paid day off to invest in growth and development

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed