Mortgage Servicing Systems Analyst

Utah Housing Corporation•West Valley City, UT

2d•$23 - $29

About The Position

Utah Housing Corporation (UHC), located in West Valley City, Utah, is hiring a full-time, non-exempt Mortgage Servicing Systems Analyst to support the Mortgage Servicing Department. The position provides technical support for mortgage servicing systems, assists with system enhancements, and generates reports that support UHC’s operations and mission of serving Utah’s housing needs through finance and innovation. The analyst supports the Intercontinental Exchange Servicing Technologies Suite—including MSP, Director, Intercontinental Exchange Portal, iDisburse, Passport, Navigator, and AIP—as well as UHC’s Homeowner website and other servicing applications. The role includes troubleshooting technical and access issues, researching system updates, assisting with implementation and training, transmitting vendor files, and supporting iDisburse check processing. Additional work includes maintaining servicing letter templates, responding to homeowner website questions, coordinating website updates with Servicing Management and IT, assisting with system audits, and producing accurate daily, weekly, monthly, and ad-hoc reports. UHC is guided by integrity, respect, communication, teamwork and collaboration, and growth and development. The position pays $22.51 to $29.45 per hour, based on education and experience. UHC offers a comprehensive benefits package and limited remote work opportunities.

Requirements

An associate degree in Computer Science or a related field, or demonstrated technical acumen.
Strong communication skills.
Attention to detail.
Problem-solving skills.
Proficiency in Microsoft Access and Excel.
Proficiency with data-mining software such as DataWatch Monarch.

Nice To Haves

Two years of IT experience.
Experience with Intercontinental Exchange MSP.

Responsibilities

Provide technical support for the Intercontinental Exchange Servicing Technologies Suite, UHC’s Homeowner website, and other servicing applications.
Troubleshoot technical and access issues.
Research system updates and assist with system enhancements, implementation, and training.
Transmit vendor files.
Support iDisburse check processing.
Maintain servicing letter templates.
Respond to questions about the Homeowner website.
Coordinate website updates with Servicing Management and IT.
Assist with system audits.
Generate accurate daily, weekly, monthly, and ad-hoc reports.