Commercial Mortgage Servicing Systems Analyst

Colliers International Valuation & Advisory Services•Minneapolis, MN

About The Position

The Business Systems Analyst supports the optimization, configuration, and ongoing enhancement of SS&C’s Precision LM Servicing Software and other systems as assigned. Working with the Business Systems Manager, this role analyzes business needs, supports system administration, documents requirements, and helps ensure technology solutions align with organizational goals. The position serves as a liaison among business users, technology teams, and vendors to improve processes, resolve issues, and enhance system-driven efficiencies. The role is available on a hybrid schedule, with the Minneapolis, Minnesota office preferred, or remotely. It is a full-time position working Monday through Friday during standard business hours. Regular and reliable attendance is required, and occasional domestic travel is expected.

Requirements

2–4 years of experience in business systems analysis, system administration, product support, or related work.
Experience in the commercial mortgage industry.
Ability to translate business requirements into functional documentation.
Basic understanding of commercial loan administration processes and related software systems, such as commercial mortgage servicing platforms, document management, CRM, or pipeline management tools.
Working knowledge of general regulatory compliance in the financial services industry.
Proficiency with SQL, Excel, and business intelligence or reporting tools.
Strong foundational understanding of commercial real estate and commercial mortgage banking.
Excellent verbal and written communication skills.
High attention to detail and ability to manage multiple tasks.
Proficiency in Microsoft Office Suite.
Ability to work independently and collaboratively.
Strong customer service and problem-solving skills.
Regular and reliable attendance.
Occasional domestic travel.

Nice To Haves

Specific experience in Precision LM is highly desirable.
Bachelor’s degree preferred.

Responsibilities

Support the Business Systems Manager in product management and day-to-day administration of SS&C’s Precision LM Servicing Software and the Borrowers Viewpoint portal.
Collaborate with cross-functional teams to collect and document business requirements, identify system issues, and evaluate enhancement needs.
Assist with vendor coordination by tracking requests, monitoring service levels, and gathering user feedback to support enhancement proposals.
Support system administration, user maintenance, and security configurations; provide day-to-day end-user support and triage issues for escalation.
Participate in release management and coordinate internal testing and acceptance.
Create training resources and conduct system training as needed.
Analyze data using tools such as SQL and Excel to support reporting, troubleshooting, and system validation.
Maintain documentation of system workflows, configurations, and integrations.
Perform other duties as assigned.