Mortgage Servicing Special Loans Analyst - 5295

Keesler Federal Credit Union • Gulfport, MS

19d

About The Position

The Mortgage Servicing Special Loans Analyst processes and coordinates special loan types and performs functions outlined by servicing management. The role handles mortgage correspondence, title releases, loan modification documents, adjustable-rate mortgage maintenance, borrower authorization and successor-in-interest research, HELOC servicing, and Servicemembers Civil Relief Act matters. The analyst supports department productivity, cross-training, and compliance with applicable federal regulations, including the Bank Secrecy Act and Office of Foreign Assets Control requirements.

This position requires a high school education or GED and three to five years of similar or related experience. The employee must become familiar with Keesler Federal Credit Union guidelines, policies, procedures, departments, and their relationships. Knowledge of VA, FHA, USDA, and GSE investor guidelines is required, as is skill with Jack Henry core loan processing and servicing systems. The role also requires strong communication, arithmetic, clerical, computer, interpersonal, and attention-to-detail skills. Residential Certified Mortgage Servicing (RCMS) certification must be obtained within the first two years of employment in the Mortgage Servicing department and maintained through continuing education and recertification every two years.

The position involves extensive personal computer use in a normal office environment. Overtime may be required as work and circumstances require.

Requirements

• High school education or GED.
• Three to five years of similar or related experience.
• Become familiar with KFCU guidelines, policies, procedures, departments, and their relationships.
• Knowledge of VA, FHA, USDA, and GSE investor guidelines.
• Skill in Jack Henry core loan processing and loan servicing systems.
• Exceptional communication skills for working with internal departments, attorneys, and other mortgage department vendors.
• Strong arithmetic competency and basic clerical skills, including operating a PC.
• Outgoing personality, helpful attitude, and a well-developed sales-culture attitude toward credit union services and products.
• Accuracy and attention to detail.
• Good interpersonal skills with members and employees.
• Ongoing ability to keep abreast of changing policies and procedures.
• Ability to maintain confidentiality and dependability.
• Proficiency in Microsoft Word and Excel, internet use, and email.
• Obtain Residential Certified Mortgage Servicing (RCMS) certification within the first two years of KFCU employment in the Mortgage Servicing department and maintain continuing education requirements for recertification every two years.
• Overtime may be required as work and circumstances require.

Responsibilities

• Prepare mortgage status letters, instructions to attorneys, responses to related inquiries, and other miscellaneous correspondence.
• Review, research, and process title releases and partial releases, monitor the deed release log, and track and research the timely return of final mortgage package documents from attorneys.
• Receive, review, and prepare documents for loan modifications, including assumptions, construction rollovers, hardship modifications, principal reduction modifications, recasts, and subordinations.
• Obtain recorded deeds of trust and final title policies for quality assurance analysis before document transfer.
• Input and maintain adjustable-rate mortgage loan information and daily rates.
• Research and update documents and systems for borrower authorizations, successors in interest, and deceased borrowers.
• Perform HELOC servicing functions, including payment research, rate adjustments, billing, reporting, and tax- and insurance-related functions.
• Receive, research, and prepare documents related to the Servicemembers Civil Relief Act.
• Meet established productivity standards.
• Remain willing and able to cross-train throughout the department and assist others in the Mortgage Loan Department.
• Comply with federal regulations, including the Bank Secrecy Act and Office of Foreign Assets Control requirements.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for health care and dependent care expenses
• Employee and dependent life insurance
• 401(k) retirement plan with 100% match on the first 5% contributed by the employee
• Paid leave
• Tuition reimbursement and competitive scholarships
• Short-term and long-term disability benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED