Loan Servicing Specialist- Special Loans

Regions Bank•Hattiesburg, MS

4d•$33,975 - $40,446•Onsite

About The Position

At Regions, the Loan Servicing Specialist performs a variety of operational tasks within Loan Servicing, which may include special servicing, loan workout, investor relations, and loan operations. The position works under general supervision and follows established guidelines and procedures. It is intended to be onsite, with regular work hours that include full days in the office three or more days a week; the manager sets the schedule and in-office expectations. Training is in office. The role is full time and eligible for overtime for hours worked over 40 per week under the Fair Labor Standards Act. The position is based at Hattiesburg Mortgage Ops in Hattiesburg, Mississippi.

Requirements

High school diploma or GED.
Pass any assessment associated with the position.
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
Data entry and typing skills.
Proficiency in Microsoft Excel and Word.
Strong time management skills.
Strong written and verbal communication skills.

Nice To Haves

One year of banking or related work experience.

Responsibilities

Receive and review incoming work, contacting appropriate resources as needed.
Review loan documentation for accuracy.
Validate loan documentation, reports, and/or systems.
Document missing, incorrect, or incomplete documents and/or data.
Perform data entry and/or enter loans into the appropriate systems.
Resolve customer or associate inquiries as necessary and communicate when applicable.
Prepare, edit, distribute, and/or correct documents and reports.
Research and resolve loan-related issues, including missing payments, disputed accounts, history requests, and general loan-related questions.
Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices.
Identify opportunities for and support process improvements; apply disciplined change management practices.