Loan Servicing Specialist- Special Loans

Regions Bank • Hattiesburg, MS

3d • Onsite

About The Position

At Regions, the Loan Servicing Specialist performs a variety of operational tasks within Loan Servicing, which may include special servicing, loan workout, investor relations, and loan operations. The role works under general supervision and follows established guidelines and procedures.

The position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager sets the work schedule, including in-office expectations. Training hours are 7:30 a.m.–4:30 p.m. After training, the schedule is 40 hours between 7:00 a.m. and 5:30 p.m. The position tracks time and is eligible for overtime for hours worked over 40 per week under the Fair Labor Standards Act.

Requirements

• High school diploma or GED.
• Pass any assessment associated with the position.
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Data entry and typing skills.
• Proficiency in Microsoft Excel and Word.
• Strong time management skills.
• Strong written and verbal communication skills.

Nice To Haves

• One year of banking or related work experience.

Responsibilities

• Receive and review incoming work, contacting appropriate resources as needed.
• Review loan documentation for accuracy.
• Validate loan documentation, reports, and/or systems.
• Document missing, incorrect, or incomplete documents and/or data.
• Perform data entry and/or enter loans into appropriate systems.
• Resolve customer or associate inquiries as necessary and communicate when applicable.
• Prepare, edit, distribute, and/or correct documents and reports.
• Research and resolve loan-related issues, including missing payments, disputed accounts, history requests, and general loan-related questions.
• Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices.
• Identify opportunities for and support process improvements, applying disciplined change management practices.

Benefits

• Paid vacation and sick time.
• 401(k) with company match.
• Medical, dental, and vision benefits.
• Disability benefits.
• Health Savings Account.
• Flexible Spending Account.
• Life insurance.
• Parental leave.
• Employee Assistance Program.
• Associate Volunteer Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED