Mortgage Servicing Representative

Arbor Financial Credit Union•Oshtemo Charter Township, MI

1h•Onsite

About The Position

The Mortgage Servicing Representative supports members by handling inquiries, managing escrow functions, and maintaining accurate mortgage loan records while delivering exceptional service experience. This role ensures compliance with all regulations, promotes credit union products, and contributes to a positive, member-focused environment.

Requirements

High School Diploma or equivalent
Strong attention to detail, organizational, problem-solving, communication, and interpersonal skills
Professionalism in conduct, communication, and appearance
Proficiency in basic computer operation
Ability to work collaboratively in a fast-paced environment with frequently changing priorities

Nice To Haves

College degree
Mortgage/mortgage processing experience
Financial services experience

Responsibilities

Provide responsive support to members by handling all inquiries
Manage all escrow functions, including escrow analysis and disbursements for items such as property taxes and homeowners’ insurance
Maintain accurate and up-to-date mortgage loan files while following document retention requirements and preparing the files for storage
Research, investigate, and resolve member questions for concerns, escalating or redirecting as needed
Complete required monthly, quarterly, and annual mortgage servicing reports
Ensure compliance with all applicable regulations, including BSA, OFAC, and the USA Patriot Act.
Promote and maintain a confidential environment to protect members, employee, and credit union information