Mortgage Servicing Manager

Liberty Federal Credit Union • Evansville, IN

23h

About The Position

Liberty FCU, a full-service credit union, is seeking a Mortgage Servicing Manager to lead its Mortgage Servicing employees. The role oversees residential mortgage and HELOC servicing operations, including staff performance, member service, staffing and scheduling, operational quality, and compliance with credit union policies, investor requirements, and applicable laws and regulations. This position does not include collection or asset protection activities. Five years of previous mortgage servicing experience is preferred.

Requirements

• Excellent leadership skills.
• Ability to supervise various mortgage servicing functions.
• Ability to work well with others within and across departments.

Nice To Haves

• Five years of previous mortgage servicing experience.

Responsibilities

• Lead administration and coordination of servicing and operational functions for 1–4 family residential mortgages and HELOCs.
• Manage the phone call distribution system using reports to ensure adequate coverage and minimize dropped calls.
• Manage the profitability of assigned servicing groups, including forecasting manpower requirements, preparing capacity reports, and monitoring production and quality levels.
• Ensure services are delivered professionally and efficiently and that members’ problems are resolved promptly.
• Evaluate and document employee performance and proactively improve employees’ abilities and member service techniques.
• Develop team members using internal and external training resources.
• Support a highly professional and productive working environment for staff.
• Coordinate, review, and approve weekly schedules, comp time, time off, and time clocks for mortgage servicing staff.
• Ensure servicing activities comply with credit union policies and procedures, investor requirements, and applicable laws and regulations.
• Work effectively with others within and across departments.
• Create department reports for management.
• Perform other duties assigned by leadership.

Benefits

• Paid holidays.
• Paid time off, including vacation, sick, and personal days.
• Medical, dental, and vision insurance.
• 401(k) retirement program with matching funds.
• Employer-paid group term life insurance.
• Short-term and long-term disability insurance.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed