Mortgage Servicing Intern

Blaze Credit Union • Falcon Heights, MN

8h • Onsite

About The Position

This position will perform various administrative and operational tasks to support the Mortgage Servicing team. The role focuses on document management, file maintenance, and loan servicing support activities to ensure accuracy, compliance, and efficiency in servicing processes. This internship will take place during Summer 2026 and is expected to be a full-time role of approximately 40 hours per week. The duration of the internship is flexible and can be tailored to align with the candidate’s academic schedule.

Requirements

• Bachelors degree preferred, will also consider a degree in progress.
• Minimum High School degree or equivalent.
• Microsoft Excel and Word
• Willingness to learn company and industry specific processes, procedures, and principles.
• Ability to proactively respond to members/staff and solve problems.

Responsibilities

• Maintain accurate organization and inventory of mortgage servicing files.
• Review and organize physical and electronic loan files for completeness and consistency.
• Identify, label, and file documents according to established department standards.
• Remove duplicate, outdated, or unnecessary documents in accordance with retention policies.
• Assist with file audits to ensure compliance with internal and regulatory requirements.
• Support file room maintenance to ensure ease of access and efficient retrieval of documents.
• Review loan documents such as notes, mortgages, and disclosures for required elements.
• Verify document consistency with system records and identify discrepancies.
• Flag missing or incomplete documentation for follow-up.
• Assist in preparing documents for imaging, storage, or further processing.
• Monitor outstanding document reports to identify missing or pending items.
• Follow up with internal departments, custodians, or third parties to obtain required documents.
• Update systems to reflect document status and receipt.
• Assist in clearing trailing document exceptions in a timely manner.
• Maintain accurate records of follow-up activities and outcomes.
• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED