Mortgage Servicing Agent

Alabama Credit Union • Tuscaloosa, AL

3d

About The Position

To assist members by servicing their existing mortgage loans, including but not limited to, escrow processing, open line of credit advance request processing, payoff request processing and research of archived documents. Assists mortgage originators in closing and post-closing processes related to mortgage lending, including but not limited to, document capture, auditing of documents and operational support.

Requirements

• A high school education or GED.
• Three to five years in a financial institution.
• Understanding of loan underwriting concepts and lending risks.
• Eligibility for registration with the National Mortgage Licensing System (NMLS).

Nice To Haves

• Three years of consumer and/or mortgage lending experience, including processing, underwriting, or booking loans.
• Two or more years in the title insurance industry in lieu of lending experience.
• Proficiency in MS Word, Excel, and web-based applications.
• Experience with Branch Suite, and Loans PQ, Xpress.
• Good verbal and written communication skills, including good grammar and diction.
• Attention to detail and strong organizational skills, with the ability to manage multiple priorities and change attention focus quickly.
• Keyboarding of 30 WPM.
• Understanding of personal financial statements, cash flow, and tax returns.
• Ability to describe and sell appropriate products and services to members.
• Self-motivation to complete job tasks as assigned with minimal supervision.
• Eagerness to learn new information in a fast-paced environment, and adaptability to apply new information as appropriate.
• Professional presentation and the ability to maintain a calm demeanor under potentially stressful circumstances.

Responsibilities

• Servicing existing mortgage loans, including escrow processing, open line of credit advance request processing, payoff request processing and research of archived documents.
• Assisting mortgage originators in closing and post-closing processes related to mortgage lending, including document capture, auditing of documents and operational support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED