Mortgage Servicing Agent

Alabama Credit Union•Tuscaloosa, AL

About The Position

To assist members by servicing their existing mortgage loans, including but not limited to, escrow processing, open line of credit advance request processing, payoff request processing and research of archived documents. Assists mortgage originators in closing and post-closing processes related to mortgage lending, including but not limited to, document capture, auditing of documents and operational support.

Requirements

High school education or GED
Three to five years in a financial institution
Three years of consumer and/or mortgage lending experience, including processing, underwriting, or booking loans
Proficiency in the use of a personal computer to include MS Word, Excel, and ability to use web and web-based applications
Good verbal and written communication skills, including good grammar and diction
Attention to detail and strong organizational skills
Ability to manage multiple priorities and change attention focus quickly
Understanding of loan underwriting concepts and lending risks
Ability to describe and sell appropriate products and services to members
Self-motivation to complete job tasks as assigned with minimal supervision
Eagerness to learn new information in a fast-paced environment
Adaptability to apply new information as appropriate
Professional presentation
Ability to maintain a calm demeanor under potentially stressful circumstances
Eligibility for registration with the National Mortgage Licensing System (NMLS)