Mortgage Sales Assistant II

LMCU • Remote FL, FL

9d • Hybrid

About The Position

The Mortgage Sales Assistant II supports the mortgage lending process by managing loan pipelines, ensuring accurate documentation, and providing excellent service to members. The role assists Mortgage Loan Officers and underwriters by coordinating loan processing, communicating with members and third parties, and helping ensure loans are completed promptly and in compliance. It also provides proactive sales support and member advisement, using product knowledge to enhance the member experience and support organizational goals.

Requirements

• At least 3 years of mortgage loan processing experience, including conventional, government, ARM, and escrow-based loan products.
• High school diploma or equivalent.
• Ability to work in a fast-paced, deadline-driven environment, manage multiple priorities, and maintain accuracy.
• Strong customer service, problem-solving, and relationship-building skills, including the ability to resolve complex member issues, cross-sell products and services, and foster community partnerships.
• Proficiency with mortgage and banking platforms such as LoanQuest, Loan Beam, Symitar, CRM, MortgageBot Access, and Microsoft Office applications.
• Strong written and verbal communication skills.
• Ability to handle sensitive and confidential information with professionalism, discretion, and diplomacy.
• Self-motivation, adaptability, effective time management, and ability to work independently with minimal supervision.

Responsibilities

• Ensure mortgage applications are completed and applicable procedures and policies are followed while meeting sales goals and objectives.
• Communicate underwriting decisions and conditions to members and realtors.
• Monitor and calculate interest rates and corresponding APRs, and prepare borrower cost estimates.
• Advise members of loan approvals or denials, explain reasons for denials, and discuss alternatives.
• Use knowledge of LMCU products to address members’ broader financial needs and counsel them on money management and financial matters.
• Use product and service knowledge to persuade members and close deals; anticipate member needs using knowledge of market trends, including competitor interest rates.
• Monitor pipelines for new mortgage submissions and loans in process, and review approved loans for outstanding pre-closing conditions.
• Enter loan data accurately and calculate interest, principal payments, and closing costs.
• Run pipeline reports to help management evaluate workflow and efficiency.
• Assess borrower eligibility by analyzing credit scores and interest rates, calculating daily interest, and resolving complex borrower scenarios.
• Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.
• Adhere to and champion LMCU’s core values of curious minds, collaborative hearts, and continuous excellence.

Benefits

• Weekly pay.
• Retirement savings options.
• Comprehensive medical coverage, including prescription coverage, for full-time employees.
• Dental insurance for full-time employees.
• Vision insurance for full-time employees.
• HSA match for full-time employees.
• Paid parental leave for full-time employees.
• Tuition reimbursement for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED