Mortgage Product Strategist

Valon Tech

3d•$100,000 - $195,000•Hybrid

About The Position

Valon is seeking a Mortgage Product Strategist to join their team. This role will focus on shaping the development of Valon's AI-native SaaS servicing platform, specifically for Foreclosure & Bankruptcy processes. The Product Strategist will act as a bridge between customers and Valon's R&D teams, ensuring seamless adoption of the software and translating complex operational needs into real-world impact. This is a hybrid role that blends project management, problem-solving, and strategic collaboration, driving engagements from sales pitches through implementation and post-launch success.

Requirements

10+ years of mortgage servicing experience, with strong domain knowledge of most mortgage servicing industry concepts.
Direct experience managing the technical and operational implementation of a new servicing system.
Client-facing experience.
High-agency and proactive—you drive progress and solve problems independently.
Technically capable—you enjoy building, debugging, and optimizing workflows.
Customer-focused—you can navigate complex client environments and deliver results.
Collaborative and adaptable—you’re comfortable working across teams in a fast-paced environment.
Entrepreneurial—you think like an owner and are excited to build processes from the ground up.

Nice To Haves

Prior experience with Foreclosure & Bankruptcy preferred.

Responsibilities

Act as a mortgage servicing subject matter expert to help shape business requirements that ultimately become product features.
Engage with clients across the deployment cycle — from sales demos to enablement to product support.
Serve as a product expert; educate clients on how to use Valon’s system successfully.
Understand client needs and tailor solutions that drive measurable outcomes.
Collaborate with tech teams (Product, Engineering, Ops) to translate feedback into feature requests and platform improvements.
Travel as needed (approx. 25–50%) to support client implementations.

Benefits

Competitive salary plus a meaningful stake in the company via equity
401k plan
Comprehensive medical, dental, & vision benefits
Pre-tax deductions for public transportation, rideshare services, and parking expenses
Company wide orientation for you to successfully onboard
Learning & development opportunities including regular review cycles that feature 360 degree feedback
Quarterly budgets for team and company outings
Flexible paid time off
Sick days
11 company holidays
12 weeks off for both birthing and non-birthing parents - fully paid