Mortgage Processor

GRANITE STATE CREDIT UNION•Manchester, NH

1d•Hybrid

About The Position

Granite State Credit Union (GSCU) is seeking a Mortgage Processor to join their dynamic team. GSCU fosters a culture of dreaming big and encourages employees to thrive, have fun, and make a difference. The Mortgage Lending Team is a highly collaborative group focused on providing top-notch service to members and staff in a fast-paced environment. This hybrid position offers flexibility to work from home with some in-office processing required, and the schedule will be coordinated in advance.

Requirements

Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Proven ability to meet deadlines while maintaining accuracy and efficiency.
Strong communication and member service skills with the ability to work effectively with members, internal staff, and third-party partners.
Ability to work both independently and collaboratively while identifying opportunities for process improvement.
Proficiency in Microsoft Office Products, including Word and Excel.

Nice To Haves

Working knowledge of mortgage lending practices, TRID disclosure requirements and secondary market guidelines (including Fannie Mae), preferred not required.
Prior mortgage processing or related lending experience preferred not required.

Responsibilities

Process mortgage and equity loan files from application through closing, including file maintenance, preparation of required disclosures, ordering third-party services, and coordinating closing documentation.
Ensure a positive member experience by maintaining accurate, well-documented loan files and supporting a smooth and timely loan process.
Collect, review, and verify loan documentation for completeness and accuracy to maintain file progression.
Respond to member inquiries related to new loan applications and loans currently in process.
Provide support to branch staff by responding to mortgage and equity lending questions and assisting with training and guidance as needed.
Support regulatory and reporting requirements associated with mortgage and equity lending to ensure accurate documentation and compliance with applicable guidelines.
Complete final file maintenance, including closing out withdrawn or denied applications and preparing mortgage fee documentation for accounting.
Identify opportunities to refer members to appropriate GSCU products and services.
Work collaboratively with the mortgage team to help achieve departmental goals.
Other duties as assigned.