Mortgage Processor

Webster First Federal Credit Union•Worcester, MA

2d•$20 - $22•Onsite

About The Position

The Mortgage Processor plays a critical role in the home loan process by ensuring documentation is complete, accurate, and compliant with regulatory and internal guidelines. The role supports the mortgage servicing team by preparing loan files for underwriting and closing, maintaining communication with members, and helping ensure a smooth and timely loan experience from application through funding. This position is onsite in Worcester, Massachusetts, and reports to the AVP of Mortgage Processing.

Requirements

Strong attention to detail and organizational skills.
Excellent communication and interpersonal abilities.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
Proficiency with loan origination systems and the Microsoft Office Suite.
Knowledge of mortgage lending regulations and documentation requirements.
Commitment to outstanding member service.
Maintain working knowledge of applicable federal and state lending regulations, including ECOA, RESPA, HMDA, Regulation Z, and other relevant compliance requirements.
Ability to report to work as scheduled.
High school diploma or equivalent required.

Nice To Haves

Associate or bachelor’s degree in business, finance, or a related field.
At least 2 years of experience in mortgage processing or a related lending role.
Knowledge of Encompass Mortgage Software.

Responsibilities

Manage the daily mortgage pipeline, processing loan packages and commitments on time while adhering to departmental turn-times and communication standards.
Maintain a strong understanding of the credit union’s mortgage products and services.
Prepare and send compliance-related documents to members accurately and promptly.
Communicate proactively and regularly with members, providing loan status updates throughout the process.
Document written and verbal correspondence with members, loan officers, and underwriters in the loan file.
Verify loan data for accuracy and completeness and keep system records current and aligned.
Update loan statuses in required systems and reports to support transparency and consistency.
Adapt to changes in processes, technology, and departmental priorities.
Use software tools including Microsoft Word, Excel, Teams, and Outlook.
Escalate member concerns or file issues promptly to the team leader.
Follow applicable BSA and OFAC regulations and assist the BSA department with relevant departmental matters as necessary.
Protect member and employee information by following information security and physical security policies, procedures, and regulations.
Complete annual training on information security, BSA, GLBA, and applicable position-related regulations and requirements.
Perform other duties as directed.