Mortgage Post Closer

Key Mortgage Services•Schaumburg, IL

About The Position

It is the Post Closer’s daily responsibility to track, monitor and clear suspense conditions within the investor’s given timeframe and to escalate to a manager any problems that may arise so that these can be resolved without expense. If follow up with a customer is required, the highest standards of professionalism and service are to be followed in any written or verbal communications.

Requirements

Minimum 1 years post-closing experience required
Familiarity with industry quality control standards and fraud detection methods
Be able to work efficiently in a fast-paced environment
Proficient computer skills including Google Suite, Microsoft Word, and Excel.
Excellent people skills
Proficient knowledge of technology including office equipment (printers, scanners, etc)

Nice To Haves

Experience with Encompass preferred

Responsibilities

Review daily investor portals for suspense conditions, monitor notifications of deficiency to prioritize daily work flow
Update suspense conditions in Loan Origination System (Encompass) for doc tracking and root cause analysis.
Track, gather and upload any documents required to clear suspense conditions
Refute any invalid investor suspense conditions
Professionally communicate with all departments necessary to obtain documentation in a timely fashion.
Monitor and respond to post-purchase audit and file requests from internal and external examiners, auditors, investors, quality control providers or other external parties as assigned by management.
Identify opportunities for process improvements within post-closing, secondary market, and servicing transfer operations.