Mortgage Post Closer

Key Mortgage Services•Schaumburg, IL

10h

About The Position

The Post Closer is responsible for tracking, monitoring, and clearing suspense conditions within the investor's given timeframe. They must escalate any arising problems to a manager for resolution without expense. If customer follow-up is required, the highest standards of professionalism and service must be maintained in all communications.

Requirements

Minimum 1 year post-closing experience required.
Familiarity with industry quality control standards and fraud detection methods.
Ability to work efficiently in a fast-paced environment.
Proficient computer skills including Google Suite, Microsoft Word, and Excel.
Excellent people skills.
Proficient knowledge of technology including office equipment (printers, scanners, etc).

Nice To Haves

Experience with Encompass preferred.

Responsibilities

Review daily investor portals for suspense conditions and monitor notifications of deficiency to prioritize daily work flow.
Update suspense conditions in Loan Origination System (Encompass) for doc tracking and root cause analysis.
Track, gather, and upload any documents required to clear suspense conditions.
Refute any invalid investor suspense conditions.
Professionally communicate with all departments necessary to obtain documentation in a timely fashion.
Monitor and respond to post-purchase audit and file requests from internal and external examiners, auditors, investors, quality control providers, or other external parties as assigned by management.
Identify opportunities for process improvements within post-closing, secondary market, and servicing transfer operations.